Helpdesk Technician
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Job Location:
Monthly Salary:
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Lets start with the role
We are looking for a motivated and customer-oriented person to help and support the employees in our Sofia premises or / and remote users. As a Helpdesk Technician you will be responsible for installing setting up and troubleshooting all aspects of hardware and software issues related to our internal your role you will help support the employees of a fast and dynamic business.
- Use your initiative and technical knowledge to diagnose any technical support/IT problems on desktops/laptops and provide effective resolutions or information to the user.
- Be responsible for newcomers equipment including setup installation and configuration of software and hardware based on individual user needs;
- Troubleshoot and support the conferencing amenities of our premises;
- Proactively provide information and regular communication to users on the progress of outstanding support calls while also indicating the timescale for resolution.
- Carry out user account maintenance for the new members leavers and role changes;
- Collaborate with internal and external teams to resolve issues and improve processes.
What youll bring
- Experience providing IT technical support (at least 1 year);
- Customer-oriented mentality and excellent problem-solving skills with critical thinking.
- Troubleshooting experience in the Microsoft and Apple ecosystems;
- Good knowledge of Windows Operating systems and MS Office / G Suite applications;
- Knowledgeable skills in conferencing and audiovisual systems;
- Familiarity with MFP network printers;
- Strong teamwork mindset and willingness to collaborate with individuals.
- The ability to prioritize according to tasks as they arise.
- Familiarity with MS Azure/Intune
- Experience with Jira
- Basic networking skills;
- Basic knowledge in Python scripting.
Required Experience:
IC
Key Skills
- Computer Hardware
- Mac Os
- Active Directory
- VMware
- ConnectWise
- HP Service Manager
- Microsoft Windows Server
- Mobile Devices
- Windows
- Help Desk
- Operating Systems
- Remedy
About Company
Welcome to Kaizen Gaming, the leading GameTech company in Greece and one of the fastest-growing in Europe. Check out our History, Brands, and Open Positions.
