IT Helpdesk Support Specialist

We are seeking our new IT Helpdesk Support Specialistto join the 74Software team in Bulgaria!

The IT Helpdesk Support Specialist is responsible for providing technical assistance and support related to computer systems software and hardware and maintaining our IT stock. They will be the first point of contact for IT-related issues working to identify research and resolve technical problems and act as an IT representative for the local offices and internal clients.

• Location: Sofia Bulgaria
• Work model: Hybrid

• Provide first-level support for incoming technical problems and service requests via tickets email chat and in-person requests from employees in a timely and professional manner.
• Accurately document track and maintain all issues and resolutions using the ticketing system.
• Assist in the setup installation and configuration of computer hardware software and peripherals.
• Engage with local suppliers to effectively support corporate procurement processes related to IT equipment and services.
• Troubleshoot and resolve technical issues related to computer systems software hardware and network problems remote and in-person
• Assist with setup and configuration of new employees accounts workstations and accessories.
• Provide training and support to employees on the use of IT systems and applications.
• Collaborate with peers from different departments to resolve complex issues and perform physical intervention on local IT equipment when required by the Network and/or System team.
• Maintain a high level of customer service to end users ensuring that all interactions are handled professionally and courteously.
• Develop and maintain technical knowledge and expertise in relevant IT areas.
• Create and maintain documentation of technical procedures processes and end-user guides.
• Maintain the IT stock up to date and perform stock count actions at least once per year.
• Participate in IT projects and take initiative when required.
• Perform other related duties as assigned.

• Associate or bachelors degree in computer science Information Systems or a related field or equivalent work experience.
• 3 to 5 years experience in a helpdesk or technical support role in a multi-site international corporation.
• Strong knowledge of computer systems software and hardware Windows 10 Windows 11 MacOS Intune Jamf Jamf-Connect M365 administrator (Exchange Teams Outlook OneDrive SharePoint etc) Trellix/Defender (Antivirus) Global Protect (VPN) Microsoft EntraID administrator Active Directory on-premises.
• Nice to have Linux OS basic knowledge Firewall rules creation and update and configure Site-to-Site VPN.
• Excellent problem-solving and communication skills.
• Ability to work independently and as part of a team.
• Strong organizational and time management skills.
• Proficiency in English
• Experience with ticketing systems and documentation practices.
• Certifications such as ITIL or similar are a plus.

Work Environment:

Dynamic environment interacting with internal clients based in Central Europe and occasionally in different locations worldwide. Work in hybrid mode is possible but on-site presence is required at least 3 days per week depending on the site structure.

This job description is not intended to be all-inclusive and may be subject to change as business needs evolve.

74Software affiliated with Axway and SBS together we deliver secure mission-critical software that powers a data-driven world. Independently operated leaders with decades of proven expertise. From secure integration and API solutions to cloud-based banking platforms we help global organizations and financial institutions thrive.

For more than 25 years Axway has helped major brands and government agencies worldwide with trusted solutions in Managed File Transfer (MFT) B2B integration APIs and Financial Accounting Hub products. SBS empowers banks and financial institutions to reimagine the future with a composable cloud-based architecture supporting deposits lending compliance payments consumer finance and asset finance operations across the globe.

Why 74Software

We celebrate diverse perspectives and experiences knowing our people are our greatest strength. Join us and be part of a team where you can thrive grow and make an impact.

We offer benefits that support your health growth and lifestyle so you can thrive at work and beyond including health coverage retirement plans paid time off flexible work career development competitive pay and global culture perks.

Equal Opportunity Employer

We are committed to providing equal opportunities and ensuring a fair and inclusive recruitment process. We do not discriminate on the basis of age disability gender sexual orientation race religion or any other protected characteristic.

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