Service Manager
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Job Location:
Hatfield, PA - USA
Monthly Salary:
Not Disclosed
Posted on:
2 days ago
Vacancies:
1 Vacancy
Job Summary
- Manage daily workflow and direct service technicians schedules and responsibilities.
- Responsible for managing the relationships of new and existing customers
- Support dispatch operations to ensure timely and efficient service delivery.
- Oversee technician training and provide guidance during onboarding and ongoing development.
- Evaluate repair requirements and ensure appropriate tools and equipment are available before job commencement.
- Analyze job needs and determine necessary actions to ensure approved service delivery.
- Assist in documenting work to be performed and reviewing it with customers.
- Ensure technicians maintain company-provided equipment tools and vehicles.
- Monitor and manage parts inventory in service vehicles to support job readiness.
- Represent the company professionally in all customer interactions.
- Ensure technicians provide clear explanations of work performed including safety systems and maintenance guidance.
- Collaborate with the billing department to resolve invoice issues and authorize credits when necessary.
Qualifications
Qualifications
- High school diploma or GED required.
- Minimum of 5 years experience in the construction industry (door industry preferred).
- Mechanical and electrical skills are highly desirable.
- Valid drivers license required.
Skills and Abilities
- Strong ability to read and interpret safety rules operating instructions and procedure manuals.
- Effective written and verbal communication skills including report writing and customer presentations.
- Basic math skills and ability to read a tape measure.
- Problem-solving skills with the ability to handle non-standardized situations.
- Ability to interpret instructions in various formats (written oral diagram schedule).
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. While performing the duties of this job the employee works in many different environments including hospitals pharmaceuticals facilities business offices and retail locations and is regularly exposed to moving mechanical parts and outside weather conditions. The employee is frequently exposed to wet and/or humid conditions fumes or airborne particles extreme cold extreme heat risk of electrical shock and vibration.
Physical Requirement
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job the employee is regularly required to reach with hands and arms; climb or balance; and stoop kneel crouch or crawl. The employee frequently is required to stand; walk; and use hands to finger handle or feel. The employee is occasionally required to sit. The employee must frequently lift and/or move up to 100 pounds and occasionally lift and/or move up to 150 pounds. A two person lift is required for anything exceeding 50 pounds. Specific vision abilities required by this job include close vision distance vision peripheral vision depth perception and ability to adjust focus.
Travel Required
We are an Equal Opportunity Employer committed to fostering an inclusive and diverse workplace. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin age disability veteran status or any other protected characteristic under applicable law.
We value diversity and strive to create an environment where every employee feels respected supported and empowered to contribute to our success.
Required Experience:
Manager
Key Skills
- Restaurant Experience
- Kitchen Experience
- Dealership Experience
- Food Safety Experience
- Management Experience
- Auto Service Management
- Maintenance
- Operations Management
- Cash Handling
- Leadership Experience
- Supervising Experience
- Automotive Service
About Company
Your expert partner for pedestrian door service and installation, our company was built on quality products and long-term customer partnerships. Our certified AAADM inspectors have over 50 years of product knowledge and service and repair all makes and models of automatic doors and wi ... View more
