Client Technologies Support II

Fort Myers, FL - USA

Monthly Salary: Not Disclosed

Posted on: 19 hours ago

Vacancies: 1 Vacancy

Job Summary

Description

Client Technologies Support II

Location: Fort Myers FL Status: Onsite Department: Information Systems

Deliver Advanced Technical Support That Keeps Healthcare Moving

LeeSar and Cooperative Services of Florida (CSF) are seeking a Client Technologies Support II professional to provide advanced desktop and endpoint support across our organization. This role is ideal for a highly skilled technical support specialist who thrives in a fast-paced environment enjoys solving complex problems independently and takes pride in delivering exceptional customer service.

In this role you will support employees vendors and customers across our Regional Service Center and CSF locations ensuring secure reliable and standardized endpoint environments that power critical healthcare supply chain operations.

What Youll Do

Provide Advanced Endpoint & Desktop Support

Diagnose and resolve complex hardware operating system application and peripheral issues
Serve as an escalation point for advanced service requests
Install configure test and deploy desktops laptops printers scanners and related equipment
Maintain standardized desktop configurations aligned with internal policies and security standards

Collaborate Across Technical Teams

Partner with Systems Engineering Network Infrastructure and Application Support teams to resolve cross-functional issues
Support troubleshooting related to connectivity authentication and system access
Assist with application functionality and integration within endpoint environments

Manage Asset Deployment & Lifecycle

Coordinate ordering and receipt of approved hardware and software
Perform asset tagging and maintain accurate inventory records
Prepare image and deploy endpoint devices using approved imaging tools
Support workstation relocations and equipment moves

Support Security Compliance & Quality

Ensure compliance with endpoint security standards and software licensing requirements
Maintain strict confidentiality of systems data and user information
Identify and report compliance gaps related to configuration or security standards
Assist with file recovery efforts in coordination with Systems Administration

Documentation & Continuous Improvement

Document service requests resolutions and configuration updates
Develop and maintain technical documentation aligned with best practices
Participate in change management and continuous improvement initiatives
Coordinate with authorized vendors to resolve hardware or software issues
Perform basic hardware repairs and maintenance when appropriate

Qualifications

What You Bring

Required Qualifications

Associate or Bachelors degree in Information Technology (or equivalent experience)
24 years of progressive desktop or endpoint support experience
Strong knowledge of PC hardware operating systems and peripherals
Understanding of endpoint security concepts and best practices
Ability to troubleshoot across desktop system and network boundaries
Strong customer service mindset with the ability to manage multiple requests
Ability to work independently with minimal supervision
Ability to work onsite in Fort Myers

Preferred Qualifications

Microsoft Office Specialist certification (or equivalent experience)
Experience with endpoint imaging and deployment tools

High level of integrity and ability to handle confidential information
Comfortable working independently and collaboratively

Why Join LeeSar & CSF

At LeeSar and CSF our Information Systems team plays a vital role in supporting hospitals and healthcare systems throughout Southwest Florida. As a Client Technologies Support II professional you will:

Work in a collaborative enterprise IT environment
Support mission-critical operations that impact patient care
Expand your technical expertise across systems networking and applications
Contribute to continuous improvement and modernization initiatives

Benefits Package

LeeSar/CSF offers a comprehensive benefits package that includes an on-site health clinic annual bonus program an HDHP plan at zero cost for associate-only coverage employer contributions to HSA and cost-sharing at all coverage levels employer-paid disability and group life insurance and a 401(k) plan with up to a 5% employer match and immediate vesting plus a Roth option. Additional benefits include dental vision and voluntary plans tuition reimbursement professional development opportunities nine paid holidays and a generous PTO bank.

At LeeSar and CSF our Associates drive the success of our member hospitals and clinical partners. We proudly operate as an Equal Opportunity Employer and maintain a Drug-Free/Tobacco-Free Workplace.

Interested candidates may request the full job description by emailing with the subject line Client Technologies Support II

DescriptionClient Technologies Support IILocation: Fort Myers FL Status: Onsite Department: Information SystemsDeliver Advanced Technical Support That Keeps Healthcare MovingLeeSar and Cooperative Services of Florida (CSF) are seeking a Client Technologies Support II professional to provide advanc...