Voice Of The Customer (Employee Experience) Executive Director
Share
Job Location:
Jersey, NJ - USA
Monthly Salary:
$ 166250 - 260000
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Shape the future of our workplace by championing the employee voice and transforming feedback into action.
As the Voice Of The Customer Director in the Employee Experience organization you own the vision and execution of our employee listening and feedback programs. You partner with us to design implement and continuously improve feedback mechanisms that shape our workplace. Together we turn insights into action ensuring every employees perspective drives positive change. You will collaborate across teams influence decisions and help us set new standards for employee this role youll drive strategies that ensure every employees perspective is heard and valued. Your work will directly impact how we listen learn and continuously improve our employee experience. Join us to collaborate with passionate teams and deliver measurable results that matter. If you are ready to make a difference this is your opportunity.
Job responsibilities
- Define and lead the vision for employee listening and feedback across digital and physical channels.
- Oversee the design implementation and governance of feedback programs to ensure seamless execution and measurable outcomes.
- Manage scope timelines and prioritization of initiatives in partnership with engineering and stakeholders.
- Serve as product owner for enterprise feedback platforms optimizing technical delivery and innovation.
- Develop and enforce standards for survey and feedback collection to address survey fatigue and improve data quality.
- Build strong partnerships with product IT HR and analytics teams to facilitate collaboration and manage risks.
- Engage with stakeholders to translate needs into actionable plans and champion initiatives that add value for employees.
- Analyze feedback data identify trends and pain points and craft compelling narratives to influence decisions.
- Design efficient and engaging feedback mechanisms that minimize friction for employees.
- Monitor key employee experience metrics benchmark against industry standards and refine strategies based on feedback.
Required qualifications capabilities and skills
- 10 years of experience in employee experience customer experience organizational development or related fields.
- Proven track record of strategic ownership and delivery of large-scale feedback programs and platforms in a global environment.
- Expertise in survey design data analysis and data storytelling with experience using Qualtrics SurveyMonkey Medallia and CRM tools.
- Hands-on experience with advanced survey logic workflows dashboards and automations in Qualtrics XM-EX and SurveyMonkey.
- Strong familiarity with APIs webhooks and integration with behavioral analytics technologies.
- Experience collaborating with engineering analytics product IT HR and research teams.
- Bachelors degree in a relevant field advanced degree preferred.
Preferred qualifications capabilities and skills
- Experience in technology or e-commerce environments.
- Certification in employee experience customer experience or related methodologies.
- Experience working with diverse global teams.
- Demonstrated ability to drive measurable improvements in employee experience.
Required Experience:
Director
Key Skills
- CSS
- InVision
- Balsamiq
- HTML5
- Information Architecture
- Ux
- Usability
- Fireworks
- User Research
- UI
- Axure
- Experience Design
About Company
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans ov ... View more
