Entry Level Service Desk Analyst 223 Start

Welcome to Frontline Managed Services where innovation technology and efficiency converge to redefine the landscape of IT Financial and Administrative Managed Services for legal and professional service firms. As pioneers in the industry we are driven by a relentless commitment to excellence.

Join Our Team and Be a Catalyst for Change!

We dont just follow industry standards; we set them. Our dynamic environment thrives on pushing boundaries and embracing challenges. We are more than a workplace; we are a community of forward-thinkers dedicated to shaping the future.

Position Overview

As a member of the Service Desk Team you will be the first point of contact for clients experiencing technical issues. You will diagnose problems quickly and accurately while performing standard preliminary research. You will use a variety of remote access user admin and related tools.

What Youll Do

Act as the primary contact for customers needing assistance with hardware software network or other technical/non-technical issues.

Deliver support via phone email and chat.

Troubleshoot by identifying diagnosing and resolving issues using knowledge-base articles prior incident history peer input or by routing to the appropriate escalation tier.

Leverage screen-sharing and remote-control tools to validate gather and assess the reported problem.

Create and update tickets for every request capturing clear complete and detailed information to enable effective follow-up by the Service Desk or downstream teams.

Maintain consistent reliable attendance.

What You Bring

High school diploma or equivalent required.

Clear professional communicationstrong verbal written and accurate typing skills.

Reliable team player who collaborates effectively in a group setting.

Consistently professional with colleagues and end users; remains composed in a fast-paced sometimes stressful situations.

High initiative and follow-through; strong critical thinking; manages multiple priorities in a detail-oriented high-volume environment and makes decisions based on research.

Not Sure You Meet Every Requirement

We know that great candidates may not match every qualification listed. If youre excited about the role and believe you could be a strong fit we encourage you to apply. We value potential and a growth mindset as much as experience.

Join Us

At Frontline Managed Services we celebrate different backgrounds experiences and perspectives. We are committed to building a team that reflects the clients and communities we serve.

Pay: $15.00 per hour

Expected hours: 37.5 per week

Schedule: 8-hour shift Weekends as needed

Benefits:

$1000 Sign-On BONUS

401(k) Matching

Dental insurance

Health insurance

Health savings account

Paid Time off

Referral program

Vision insurance

We are an equal opportunity employer. All applicants will be considered for employment without attention to race color religion sex sexual orientation gender identity national origin veteran or disability status.