Remote Bilingual Customer Service Representative
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Job Location:
Parsippany, NJ - USA
Monthly Salary:
Not Disclosed
Posted on:
10 hours ago
Vacancies:
1 Vacancy
Job Summary
QP Group was founded in 1995 and experienced rapid growth throughout the late 1990s. Our strong reputation is built on delivering a high return on investment for our clients through the implementation of procurement transformation programs starting from our original base in the UK. We expanded our operations to the USA in 1996 and have since opened additional offices around the world. For more information please visit .
We are currently hiring a full-time Bilingual Customer Service Representative at QP Group. The starting pay is $22.15 per hour.
Job Responsibilities:
- excellent customer service to clients via phone email and chat
- Assist customers with inquiries orders returns and product information
- Resolve customer issues in a timely and professional manner
- Communicate effectively in both English and another specified language
- Collaborate with internal teams to ensure customer satisfaction
- Maintain accurate records of customer interactions and transactions
Essential Qualifications:
- Fluency in English and a second language
- Strong communication and interpersonal skills
- Ability to multitask and prioritize workload
- Problem-solving skills and attention to detail
- Previous customer service experience
- High school diploma or equivalent
Desired Experience:
- 2-5 years of customer service experience
- Experience working in a remote setting
- Experience using CRM software
- Experience in a procurement or supply chain environment (preferred)
Salary & Benefits:
The salary for this position ranges from $22.15 to $24.20 per hour. Benefits include health insurance retirement plans paid time off and opportunities for career growth and development.
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
