Senior UX Researcher, Platform
Share
Job Location:
Monthly Salary:
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
The role
As a UX Researcher (Insights Analytics & User Feedback) at Kaizen Gaming you will play a pivotal role in shaping product direction by delivering deep user understanding grounded in research behavioral data and structured user feedback.
You will lead end-to-end research initiatives and act as a steward of user knowledge ensuring that insights feedback and learnings are captured respected and made accessible across the organization. Your work will directly inform product strategy prioritization and experience improvements across our platforms.
You will collaborate closely with Product Managers Product Owners Designers Engineers and BI ensuring that decisions throughout the product lifecycle are rooted in trusted user evidence and meaningful metrics.
What youll be doing
- Plan and conduct qualitative and quantitative research (user interviews surveys usability testing concept validation) to understand user needs behaviors and pain points across products and journeys.
- Collect analyze and synthesize ongoing user feedback from multiple sources (research activities product feedback internal inputs) ensuring insights are interpreted with proper context and respect for participants.
- Maintain and evolve research and user feedback repositories as a trusted source of truth ensuring insights are well-documented searchable accessible and not taken out of context.
- Define standards for documentation tagging synthesis and sharing of research and feedback enabling reuse of insights over time and across teams.
- Combine research findings user feedback and behavioral/product data to deliver holistic actionable insights.
- Connect user journeys with business and product outcomes identifying friction points and opportunities for experience improvement.
- Define and monitor UX- and product-related metrics to assess experience quality and impact.
- Work closely with Product Design and BI to interpret user behavior at scale using tools such as Fullstory and internal analytics platforms.
- Contribute to dashboards reports and visualizations that support informed decision-making.
- Translate insights into clear thoughtful narratives that influence product and design decisions.
- Act as a customer advocate ensuring user perspectives are represented responsibly and consistently across teams.
- Support the evolution of UX research practices feedback loops and knowledge-sharing processes promoting evidence-based decision-making across the organization.
What youll bring
- 36 years of experience in UX Research Product Research or a related insights role working across discovery delivery and post-launch phases.
- Strong end-to-end qualitative and quantitative research skills with the ability to turn findings into clear actionable product and UX recommendations.
- Demonstrated experience managing and synthesizing continuous user feedback in a structured and respectful way.
- Experience creating maintaining or contributing to research and feedback repositories with attention to clarity accessibility and responsible usage of insights.
- Comfort working with product analytics behavioral data and UX metrics and collaborating closely with Product Analysts and BI partners.
- Familiarity with tools such as GA4 dashboards and data visualization platforms; SQL or data-querying skills are a plus.
- Strong storytelling and presentation skills with the ability to influence decisions through balanced evidence-backed insights.
- A customer-centric analytical mindset with respect for user voices contributors and long-term knowledge building.
- Confidence operating in fast-paced cross-functional Agile environments balancing rigor with pragmatism.
Nice to have
- Experience in Gaming/ Betting or high-traffic consumer platforms.
- Familiarity with Fullstory Microsoft BI or similar BI tools.
- Experience establishing or scaling research repositories or feedback systems.
Kaizen Gaming Perks
Competitive salary package and bonus scheme.
Health and life insurance for you and your family.
Unlimited access to Udemy & continuous training for all your learning and development needs.
Monthly meal allowance & family support
Clear career paths & a developmental 360 feedback framework
Required Experience:
Senior IC
Key Skills
- Arm
- Machine Learning
- AI
- C/C++
- R
- Clinical Trials
- Experience Administering Injections
- Research Experience
- Research & Development
- Assembly
- Semantic Web
- Vulnerability Research
About Company
Welcome to Kaizen Gaming, the leading GameTech company in Greece and one of the fastest-growing in Europe. Check out our History, Brands, and Open Positions.
