Insurance Complaint Analyst 2

The State of Ohio is a drug-free workplace which prohibits the use of marijuana (recreational marijuana/non-medical cannabis). Please note this position may be subject to additional restrictions pursuant to the State of Ohio Drug-Free Workplace Policy (HR-39) and as outlined in the posting.

Ohio is a Disability Inclusion State and strives to be a model employer of individuals with disabilities. The State of Ohio is committed to providing access and inclusion and reasonable accommodation in its services activities programs and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws.

What Youll Do:

The Ohio Department of Insurances Consumer Services Division is seeking a professional detailed and research-oriented candidate to fill an Insurance Complaint Analyst 2 position.

If this sounds interesting to you continue reading below to learn more about career opportunities with our Department!

Your Key Responsibilities include but are not limited to the following:

• Assist consumers via telephone with insurance related questions and provide appropriate responses.
• Review analyze establish facts and draw valid conclusions regarding complaints related to all lines of insurance.
• Demonstrate research and analysis of the facts according to policy terms and applicable regulations through written and verbal responses.
• Make appropriate referrals to other divisions.
• Maintain records of investigation.
• Identify possible violations of insurance laws.
• Communicate complaint analysis and findings verbally and in writing in a professional manner.

48 months experience in insurance field (i.e. regulatory or industry) working with insureds or insurance contracts pertinent to assigned line of business (e.g. health; life annuities; personal lines; managed care; commercial lines); 6 months experience or 6 months training in operation of personal computer or mainframe computer; 2 courses in basic mathematics.

-Or 4 courses in insurance; 36 months experience in insurance field (i.e. regulatory or industry) working with insureds or insurance contracts pertinent to assigned line of business (e.g. health; life; annuities; personal lines; managed care; commercial lines); 6 months experience or 6 months training in operation of personal computer or mainframe computer; 2 courses in basic mathematics.

-Or completion of undergraduate core program in insurance or business; 24 months experience in insurance field (i.e. regulatory or industry) working with insureds or insurance contracts pertinent to assigned line of business (e.g. health; life; annuities; personal lines; managed care; commercial lines); 6 months experience or 6 months training in operation of personal computer or mainframe computer; 2 courses in basic mathematics.

-Or 24 months experience as Insurance Complaint Analyst 1 67231.

-Or equivalent of Minimum Class Qualifications For Employment noted above.

Job Skills: Insurance

Technical Skills: Insurance Customer Service Claims Examination

Professional Skills: Attention to Detail Written Communication Verbal Communication Analyzation Time Management

Supplemental Information

Application Procedures:

When completing the different sections of this application be sure to clearly describe how you meet the minimum qualifications outlined in this job posting. We cannot give you credit for your Work Experience and Education & Certifications if you do not provide that information in your online application. Information in attached resumes or cover letters must be entered into your application in the appropriate Work Experience or Education & Certification sections to be considered.

Status of Posted Positions:

You can check the status of your application online by signing into your profile. Jobs you applied for will be listed. The application status is shown to the right of the position title and application submission details. Questions about the position not pertaining to your application status can be directed to: Kim Lowry @ . Applicants must be currently authorized to work in the United States on a full-time basis.

Reasonable Accommodation:

ODI does not discriminate on the basis of disability in its hiring or employment practices and complies with the ADA employment regulations. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact the agency Human Resource Offices ADA Coordinator Andrew Skal by emailing or calling . Otherwise you will be given specific instructions on requesting an accommodation if you are invited to participate in a structured interview.

Background Check Information:

The final candidate selected for this position will be required to undergo a criminal background check. Section 2961 of the Ohio Revised Code (ORC) prohibits individuals convicted of a felony involving fraud deceit or theft from holding a position that has substantial management of control over property of a state agency.

About Us:

The Ohio Department of Insurance (ODI) was established in 1872 as an agency charged with overseeing insurance regulations enforcing statutes mandating consumer protections educating consumers and fostering the stability of insurance markets in Ohio.

Today the mission of the Ohio Department of Insurance is to provide consumer protection through education and fair but vigilant regulation while promoting a stable and competitive environment for insurers.

Please visit our website Department of Insurance and also find us on LinkedIn.

Consumer Services Mission Statement:

The mission of the Consumer Services Division is to educate consumers on insurance products facilitate communication between consumers and insurance companies assist in the resolution of consumers insurance problems and assure compliance with Ohio insurance regulations.

The Consumer Services Division provides direct services to Ohio consumers by answering insurance questions investigating complaints providing public outreach and publishing educational materials.