Associate Director, Student Financial Aid (Compliance and Customer Service)
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Job Location:
Monthly Salary:
Posted on:
18 hours ago
Vacancies:
1 Vacancy
Job Summary
Job Description Summary
The Associate Director of Student Financial Aid (Compliance and Customer Service) serves as a senior member of the Student Financial Aid leadership team and is responsible for ensuring institutional compliance with federal and state financial aid regulations while overseeing customer service operations. This position provides supervisory oversight of Financial Aid Coordinators responsible for Return of Title IV (R2T4) processing and the Federal Direct Loan Program two of the most highly regulated and compliance-sensitive functions within the office. The Associate Director functions as a subject matter expert in financial aid compliance provides guidance and training to staff contributes to policy development and strategic initiatives and manages the offices primary student and family point of contact to ensure consistent high-quality customer service.
Minimum Qualifications
EDUCATION AND EXPERIENCE Bachelors degree (or higher) required. Four years of full-time experience in the financial aid area. Two years of supervisory experience required. Masters degree preferred.
The Associate Director of Student Financial Aid (Compliance and Customer Service) serves as a senior member of the Student Financial Aid leadership team and is responsible for ensuring institutional compliance with federal and state financial aid regulations while overseeing customer service operations. This position provides supervisory oversight of Financial Aid Coordinators responsible for Return of Title IV (R2T4) processing and the Federal Direct Loan Program two of the most highly regulated and compliance-sensitive functions within the office. The Associate Director functions as a subject matter expert in financial aid compliance provides guidance and training to staff contributes to policy development and strategic initiatives and manages the offices primary student and family point of contact to ensure consistent high-quality customer service.
Minimum Qualifications
EDUCATION AND EXPERIENCE Bachelors degree (or higher) required. Four years of full-time experience in the financial aid area. Two years of supervisory experience required. Masters degree preferred.
Required Experience:
Director
Key Skills
- Catering
- Asset
- Corporate Finance
- Environmental Science
- Linux Administration
About Company
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