Senior Manager, Finance Shared Services

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud the AI-powered Experience Orchestration platform organizations can accelerate growth by delivering empathetic personalized experiences at scale to drive customer loyalty workforce engagement efficiency and operational improvements.

We employ more than 6000 people across the globe who embrace empathy and cultivate collaboration to succeed. And while we offer great benefits and perks like larger tech companies our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

The Finance Senior Manager ensures accurate and timely financial results compliance with corporate and regulatory requirements and provides meaningful financial insights to key stakeholders while serving as the overall leader of the Finance organization in India. This role reports to the Finance Reporting Manager in Manila and is responsible for delivering top-notch services to Finance Shared Services Center (FSSC) stakeholders with professionalism integrity and a forward-thinking mindset. The role oversees financial accounting reporting statutory compliance taxation treasury operations and internal controls for the India region.

Key Responsibilities

People Leadership & Team Development

• Lead and oversee the daily operations and deliverables of the India Controllership team.
• Recruit retain mentor and develop finance team members in alignment with evolving business needs and individual career goals.
• Drive performance management continuous learning and professional development.
• Champion collaboration and engagement initiatives to build a cohesive and connected finance community in India.
• Serve as a role model by leading with empathy and promoting diversity equity and inclusion.

Strategic & Cross-Functional Leadership

• Actively support the FSSC framework by fostering a culture of excellence adaptability and continuous improvement.
• Promote strong collaboration across teams within and outside FSSC to ensure alignment and shared objectives.
• Provide financial leadership and insights to functional and business leaders to support decision-making.

Governance Risk & Control Leadership

• Lead internal external and regulatory audit requirements ensuring timely and successful completion.
• Maintain and strengthen internal controls in alignment with SOX and corporate governance standards.
• Oversee remediation efforts audit walkthroughs and internal audit sample reviews.
• Drive identification of process gaps and lead continuous process improvement initiatives.

Individual Deliverables

Monthly Financial Reporting & Close

• Lead the month-end close process in alignment with Corporate Close schedules.
• Maintain accurate ERP trial balances including journal entries accruals reconciliations and supporting schedules.
• Perform Month-over-Month Quarter-over-Quarter and Year-over-Year variance analyses.
• Prepare financial reporting packages including lease schedules cash tax forecasts and analytical reports.
• Review intercompany transactions and support transfer pricing entries.

Treasury & Cash Management

• Prepare cash flow forecasts and funding requests.
• Approve vendor payroll and T&E payments through banking platforms.
• Ensure accuracy control and compliance across cash disbursement processes.
• Monitor banking operations account maintenance and treasury controls.

Payment Authorization & Invoice Controls

• Authorize payments in compliance with company policies and approval matrices.
• Review vendor invoices for accuracy and withholding tax applicability.
• Maintain robust controls over invoice processing and payment workflows.

Taxation & Statutory Compliance

• Support direct and indirect tax activities including GST TDS corporate tax and advance tax.
• Lead statutory audit fieldwork and financial statement reviews.
• Prepare and submit statutory filings and ensure timely compliance reporting.

Transfer Pricing Compliance

• Coordinate the preparation of transfer pricing documentation.
• Support Master File preparation Transfer Pricing Certificates and statutory submissions.

Process Documentation & SOP Management

• Maintain accurate and up-to-date SOPs ensuring proper documentation of processes and workflows.
• Support audit documentation requirements and compliance updates.

Additional Responsibilities Perform other duties as assigned in support of business and organizational objectives.

Key Requirements:

• 10 years of progressive relevant finance experience in a global MNC SaaS/technology environment with exposure to multi-country operations and shared services structures.
• CA qualification mandatory; CPA/CMA/MBA (Finance) preferred. Strong controllership expertise covering accounting statutory reporting taxation (direct & indirect) transfer pricing treasury and SOX-compliant internal controls.
• Proven experience leading statutory internal and external audits driving remediation efforts and strengthening governance frameworks.
• Strong ERP and systems proficiency (e.g. Workday SAP Oracle Blackline or similar) with demonstrated experience in financial close reconciliations and process automation.
• Demonstrated leadership of high-performing finance teams with strong stakeholder management skills and ability to operate effectively under tight deadlines and complex regulatory environments.

Technical Skills Summary:

Financial Accounting & Reporting

• Expert understanding of accounting principles monthly close reconciliations and variance analysis.
• Skilled in management reporting and corporate reporting.

Taxation & Transfer Pricing

• Strong command of GST TDS corporate tax and audit requirements.
• Experience with transfer pricing documentation and compliance.

Statutory Compliance & Audit

• Proficiency in statutory reporting annual returns and audit coordination.

Treasury & Cash Management

• Skilled in cash flow forecasting funding requests and treasury controls.

Internal Controls & Process Improvement

• Advanced understanding of internal controls and SOX practices.
• Demonstrated track record of process optimization.

ERP Systems & Analytical Tools

• Strong proficiency in ERP systems (Workday Financials Blackline OneSource and other similar ERP).
• Expert skills in Excel and finance automation tools.

Payment Invoice & Vendor Management

• Understands P2P workflows and withholding requirements.

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About Genesys:

Genesys empowers more than 8000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core Genesys Cloud is the AI-Powered Experience Orchestration platform that connects people systems data and AI across the enterprise. As a result organizations can drive customer loyalty growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more visit.

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