Channel Operations Analyst

Salt Lake, UT - USA

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

At Talkdesk we are courageous innovators focused on redefining the customer experience making the impossible possible for companies globally. We champion an inclusive and diverse culture representative of the communities in which we live and serve. And we give back to our community by volunteering our time supporting non-profits and minimizing our global footprint. Each day thousands of employees customers and partners all over the world trust Talkdesk to deliver a better way to great experiences.

We are recognized as a cloud contact center leader by many of the most influential research organizations including Gartner and Forrester. With $498 million in total funding a valuation of more than $10 Billion and a ranking of #16 on the Forbes Cloud 100 list now is the time to be part of the Talkdesk legacy to help accelerate our success in a new decade of transformational growth.

At Talkdesk we embrace FAST our fundamental operating principles that define who we are as an organization. These principles drive us to make the impossible possible. FAST: Focus Accountability Speed Talkdesker.

Focus: Focus time energy and attention on what is most impactful for the business and thoughtful about how and when to partner with others.
Accountability: Hold self and others accountable to meet commitments and drive results. Accept responsibility for successes and failures.
Speed: Execute with agility and urgency. Act promptly decisively and without delay. Make good and timely decisions that keep the organization moving forward.
Talkdesker: YOU!

Responsibilities:

Act as a business partner to the Managers Directors and VP of Strategic Alliances by supporting recurring meetings data analysis operational process and system support.
Enforce Rules of Engagement across several channel teams and associated external partners by maintaining SFDC policies procedures and process documentation.
Support the partner portal and integration between systems to ensure that leads are properly routed and managed based on system configuration and processes.
Manage the channel lead queue to ensure that leads are quickly reviewed for ROEs and routed based on SFDC territory routing processes.
Manage escalations associated with ROE concerns including engaging with channel team members and leaders to provide direction and next steps where an escalation is needed.
Manage inbound requests and issues related to the user experience within the partner portal.
Assist in managing agreements between TalkDesk and its partners through coordination with Program Managers and Legal.
Review and approve requests for new partners via the portal including assigning the partner to the correct channel team member and updating the associated SFDC account.
Process reseller orders through SFDC and to billing including validation of sales values and ordered services against each reseller agreement.
Provide support in the development and ongoing management of partner communities within SFDC.
Provide support in the development and ongoing management of CPQ within SFDC.
Engage with Partners for feedback on their experience to identify changes that can improve their experience and provide enablement around our processes.
Provide comprehensive operation support including but not limited to channel territory channel accounts opportunity & lead management.
Work cross-functionally with other business process owners including all of Sales Operations to ensure changes to SFDC and other sales systems are consistent with business needs.
Identify and assist in building SFDC processes to support and streamline partner engagement.

Qualifications:

2-5 years experience working with a Salesforce database - preferably 1 years experience in a comparable within a SaaS organization
2 years experience operationally supporting external sales channels
Self-starter who can navigate ambiguity and enjoys cleaning up the map while also steering the ship.
Team-minded eager to learn and grow
Bachelors degree or equivalent experience is preferred
Salesforce certification preferred

Pay Range (Base Pay): $85000

Other Types of Pay:Based on level and role the employee may be eligible for long term incentives in the form of equity and short term incentives of either bonus or commission.

Health Insurance:Medical Dental Vision Life and Disability Insurance Employee Assistance Program (EAP).

Retirement Benefits:401(k) plan

Paid Time Off:Talkdesk offers an uncapped paid time off program subject to manager approval and consistent with business needs.

Paid Holidays: Talkdesk offers 14 paid holidays each year.

Paid Sick Leave:Employees have uncapped paid time off subject to manager approval and consistent with business needs.

Method of Application:Apply online.

Application Window: The application window is expected to close at least 5 days from the posting date. The application was posted on 2/13/2026

All questions or concerns about this posting should be directed to the Talent team at .

Work Environment and Physical Requirements:

Primarily office-environment work extended periods of sitting or standing computer-based work. Limited lifting and equipment usage limited to computer-related equipment (keyboards mouse etc.)

The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution and we firmly believe that the best path to success for our mission is inclusivity diversity and genuine acceptance. To that end we will hire promote work along cheer for bond with and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity indigenous heritage national origin religion gender gender identity gender expression sexual orientation age disability marital status veteran status genetic information or any other legally protected status.

Required Experience:

Focus: Focus time energy and attention on what is most impactful for the business and thoughtful about how and when to partner with others.
Accountability: Hold self and others accountable to meet commitments and drive results. Accept responsibility for successes and failures.
Speed: Execute with agility and urgency. Act promptly decisively and without delay. Make good and timely decisions that keep the organization moving forward.
Talkdesker: YOU!

Responsibilities:

Act as a business partner to the Managers Directors and VP of Strategic Alliances by supporting recurring meetings data analysis operational process and system support.
Enforce Rules of Engagement across several channel teams and associated external partners by maintaining SFDC policies procedures and process documentation.
Support the partner portal and integration between systems to ensure that leads are properly routed and managed based on system configuration and processes.
Manage the channel lead queue to ensure that leads are quickly reviewed for ROEs and routed based on SFDC territory routing processes.
Manage escalations associated with ROE concerns including engaging with channel team members and leaders to provide direction and next steps where an escalation is needed.
Manage inbound requests and issues related to the user experience within the partner portal.
Assist in managing agreements between TalkDesk and its partners through coordination with Program Managers and Legal.
Review and approve requests for new partners via the portal including assigning the partner to the correct channel team member and updating the associated SFDC account.
Process reseller orders through SFDC and to billing including validation of sales values and ordered services against each reseller agreement.
Provide support in the development and ongoing management of partner communities within SFDC.
Provide support in the development and ongoing management of CPQ within SFDC.
Engage with Partners for feedback on their experience to identify changes that can improve their experience and provide enablement around our processes.
Provide comprehensive operation support including but not limited to channel territory channel accounts opportunity & lead management.
Work cross-functionally with other business process owners including all of Sales Operations to ensure changes to SFDC and other sales systems are consistent with business needs.
Identify and assist in building SFDC processes to support and streamline partner engagement.

Qualifications:

2-5 years experience working with a Salesforce database - preferably 1 years experience in a comparable within a SaaS organization
2 years experience operationally supporting external sales channels
Self-starter who can navigate ambiguity and enjoys cleaning up the map while also steering the ship.
Team-minded eager to learn and grow
Bachelors degree or equivalent experience is preferred
Salesforce certification preferred

Pay Range (Base Pay): $85000

Other Types of Pay:Based on level and role the employee may be eligible for long term incentives in the form of equity and short term incentives of either bonus or commission.

Health Insurance:Medical Dental Vision Life and Disability Insurance Employee Assistance Program (EAP).

Retirement Benefits:401(k) plan

Paid Time Off:Talkdesk offers an uncapped paid time off program subject to manager approval and consistent with business needs.

Paid Holidays: Talkdesk offers 14 paid holidays each year.

Paid Sick Leave:Employees have uncapped paid time off subject to manager approval and consistent with business needs.

Method of Application:Apply online.

Application Window: The application window is expected to close at least 5 days from the posting date. The application was posted on 2/13/2026

All questions or concerns about this posting should be directed to the Talent team at .

Work Environment and Physical Requirements:

Primarily office-environment work extended periods of sitting or standing computer-based work. Limited lifting and equipment usage limited to computer-related equipment (keyboards mouse etc.)

The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution and we firmly believe that the best path to success for our mission is inclusivity diversity and genuine acceptance. To that end we will hire promote work along cheer for bond with and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity indigenous heritage national origin religion gender gender identity gender expression sexual orientation age disability marital status veteran status genetic information or any other legally protected status.

Required Experience:

Key Skills

Fashion Retail
Academics
CFA
Audio Visual
Concrete Pump
Event Marketing

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About Company

Talkdesk

Talkdesk is the leader in Customer Experience Automation (CXA), using AI and real-time data to automate customer journeys, reduce costs, and improve outcomes.

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