Account Manager

Sanford Health is one of the largest and fastest-growing not-for-profit health systems in the United States. Were proud to offer many development and advancement opportunities to our nearly 50000 members of the Sanford Family who are dedicated to the work of health and healing across our broad footprint.

Work Shift:

8 Hours - Day Shifts (United States of America)

Scheduled Weekly Hours:

40

Salary Range: $27.50 - $44.00

Union Position:

No

Department Details

The Account Manager plays a critical role in delivering an exceptional experience for our broker partners and employer groups throughout the enrollment and renewal lifecycle. This position is responsible for managing post-sale activitiesensuring that once a group is sold their onboarding annual renewal and ongoing support are handled with accuracy organization and proactive communication.
Success in this role requires strong project management abilities excellent followthrough and a talent for managing multiple priorities without sacrificing quality. The ideal candidate is someone who thrives in a fast-paced environment enjoys problemsolving and builds trusted relationships with brokers and clients.

Summary

Serves as a link between Sanford Health Plan (SHP) employer groups and insurance agents who are prospective clients of SHP or have signed a Health Maintenance Contract with the Sanford Health Plan.

Job Description

Responsible for developing and executing a strategic retention and growth plan for assigned employer clients along with individual and Medicare lines of business. Responsible for high customer satisfaction and retention of profitable business through formal reports data analytics and presentation. Establish cultivate and manage relationships with consultants brokers and producers understanding the value they bring to our clients. Ability to strategically plan negotiate and influence the interactions and relationships with brokers consultants and clients to achieve strategic goals. Facilitate the life-cycle of the client relationship from Request for Proposal (RFP) to renewal acting as single point of contact for day to day tasks of assigned brokers and clients. Be able to lead the resolution across all areas within the operation organization within a timely manner. Must present information to difficult or sensitive accounts. Must be able to work with growth and development needs of unique broker and client populations. Responsible for being a team member on our sales lines during normal business hours and have a cross-trained understanding of the ACA Medicare and Group lines of business. May require some overnight and/or weekend travel (10%).

Qualifications

An Associate degree in a business or related field is required. A Bachelors degree in business or related field and/or workexperience equivalent is preferred.

Experience in delivering client-focused solutions based on customer needs is required.

Health insurance license required within 3 months of hire date.

Sanford is an EEO/AA Employer M/F/Disability/Vet.

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