CRM Administrator Digital Learning UTK

The CRM Administrator is responsible for the day-to-day configuration support maintenance and improvement of the Salesforce platform within Digital Learning. This role works closely with business units and cross-functional teams to ensure the system is optimized to support key business functions including sales service marketing and operations. The administrator will manage user setup security data integrity reports and dashboards workflows and system integrations while identifying opportunities for continuous improvement. The ideal candidate is proactive analytical and skilled at translating business needs into scalable Salesforce solutions.

Production Support and Application/System Improvement

• Perform core administrative functions for the Digital Learning CRM platform including user management data integrity workflow configuration and system maintenance.
• Serve as a subject matter expert on the CRMs architecture and data model.
• Manage and enforce a structured sandbox strategy to support development testing and deployment.
• Collaborate with developers to manage version control and coordinate code merges.
• Participate in release planning and deployment cycles for CRM enhancements and bug fixes.
• Coordinate and support QA/testing processes across CRM environments.
• Lead root cause analysis for system issues and recommend scalable long-term solutions.
• Partner with stakeholders and peers to identify and resolve production issues impacting system performance or functionality.
• Engage with end users to gather feedback understand evolving needs and inform system improvements.

Platform Implementation and Integrations

• Plan design and implement custom platform configurations and automation to meet business needs.
• Implement and configure third-party/purchased software solutions within the Salesforce ecosystem.
• Integrate Salesforce with external systems and applications using tools such as APIs middleware (e.g. MuleSoft) and flat file exchanges.
• Collaborate with external vendors to evaluate recommend and implement platform solutions aligned with organizational requirements.
• Coordinate and execute system maintenance and upgrades ensuring compatibility and minimal disruption.
• Manage environment refreshes and upgrades across sandboxes and production environments.
• Extend and enhance existing applications/systems to support evolving business processes and add new functionality.
• Maintain thorough documentation of integrations configurations and implementation processes.
• Ensure platform solutions adhere to security data governance and compliance standards.

Team Collaboration and Continuing Education

• Mentor and assist other team members sharing expertise in Salesforce administration and best practices.
• Collaborate with cross-functional teams including developers analysts and infrastructure staff on integrated projects and system initiatives.
• Partner with stakeholders and peers to gather feedback align priorities and ensure successful platform adoption.
• Actively participate in user groups professional communities and internal knowledge-sharing sessions.
• Stay informed on current Salesforce platform updates release features certifications and industry best practices to ensure continuous skill growth and innovation.

Required Qualifications

• Education:Bachelors degree in related field or equivalent experience
• Experience: Two years of related Salesforce administration developer or QA experience.

Preferred Qualifications

• Experience working in higher education

Work Location

• Knoxville TN. This position does have the potential for a hybrid working capacity.

Compensation and Benefits

• UT market range: MR 14
• Hiring Range: $/year dependent on experience
• Find more information on the UT Market Range structurehere

• Find more information on UT Benefitshere

Application Instructions

• For full consideration applicants must attach a letter of interest resume and the name address email and phone number of three professional references in addition to completing the application. This position does have the potential for a hybrid working capacity.

• Screening of applicants will begin immediately and continue until the position has been filled. DLUT

About The College/Department/Division

Digital Learning at UT is a unit charged with advancing UTs commitment to discovery creativity learning and engagement specifically for online learners. Using advanced and innovative technologies Digital Learning at UT will provide scalable solutions that enhance the online learning experience and reduce barriers to student access and success providing a tremendous impact to online learners across the state and the nation. At Digital Learning we want to be bold and impactful transforming the future of online education through innovative thinking and collaborative problem-solving. Join our dynamic and inclusive Digital Learning team where we take pride in teamwork excellence and a shared commitment to shaping the future through education and innovation.

Additional Information on all postings provided by UTK