Usher Supervisor Commonwealth

Edmonton - Canada

Monthly Salary: Not Disclosed

Posted on: 2 days ago

Vacancies: 1 Vacancy

Job Summary

Commonwealth Stadium is recognized as one of the premiere open air live entertainment venues in the world and is home to the 14-time Grey Cup champion Edmonton Elks of the Canadian Football League. The venue regularly hosts sold out concerts motorsport events and international sporting events in soccer and rugby as well as several amateur sporting and community events. This is a great opportunity to become part of an amazing team that delivers an excellent level of service to all who attend the world-class events that are hosted at Commonwealth Stadium. The Usher Supervisor at Commonwealth Stadium provides support to the Usher Manager and provides leadership and guidance to a team of Ushers so that we can provide a safe and enjoyable experience for all.

As an Usher Supervisor you will:

Supervise and coordinate the activities of the Ticket Takers Pass Gate Attendants and Ushers as directed by the Stadium Major Event Supervisor
- Instruct Ticket Takers Pass Gate Attendants and Ushers of their duties
- Regulate the appearance of staff prior to each event; ensure all staff are in complete uniform and look neat clean and pressed
- Assign Ticket Takers Pass Gate Attendants and Ushers to specific areas of the Stadium
- Patrol the Stadium during events; ensure Ticket Takers Pass Gate Attendants and Ushers are at their assigned posts and are properly executing their duties
- Assist staff and resolve problems which may arise or refer to the appropriate person; Command Centre or City Police
Ensure admittance to events is properly restricted to authorized personnel and ticket holders
Provide directions and assistance to the Stadiums patrons as requested
Scheduling of staff and communicating to the team to ensure appropriate staffing levels are met
Dot plan and deployment/post instructions to be compiled and reviewed for each event
Completion of After-Action Reports post-event summarizing area operations
Oversee the completion of the Incident Reports post event
Should the Usher Supervisor not be available for an event the Assistant Usher Supervisor will assume the responsibility of the team and administration tasks conflict resolution and escalation of incidents area management and training of their team
Delegate and/or performs an initial check of all areas for unusual objects; reports any to Manager or Commonwealth Stadium Command Centre as required
Perform other duties as assigned by the Stadium Major Event Supervisor

Completion of High School Diploma or equivalent
Minimum 18 years of age
Previous customer service supervisory experience in a live entertainment venue or 7-10 years of related experience

Skills required for success:

Experience in conflict resolution and dealing with difficult customers
Demonstrated negotiation skills with the proven ability to be assertive and influential
Ability to deal with the public and staff in a courteous and professional manner
Demonstrated ability to understand and execute oral and written instructions and information
Alignment to our Cultural Commitments and Leadership Competencies ( a culture of equity diversity reconciliation and inclusion ( City of Edmonton values applicants with a diverse range of skills experiences and competencies and encourages you to apply. We strive to provide reasonable access and accommodations throughout the recruitment process. To request an accommodation please contact Learn more about our benefits to 2 temporary part-time ongoing positions
Hours of Work: 0 to 39 hours per week. Successful candidates must be available to work evenings weekends and holiday
The weekly hours of work for this position are currently under review and may change at a future time. Any changes will be made in accordance with the City of Edmonton/Civic Service Union 52 collective agreement and the incumbent will be notified in advance.
Salary: $32.00 (Hourly)
Recruitment Consultant: LG/JR
Edmonton rests in the heart of Treaty Six territory in Alberta and the homelands of the Metis Nation.
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Required Experience:

Manager

As an Usher Supervisor you will:

Supervise and coordinate the activities of the Ticket Takers Pass Gate Attendants and Ushers as directed by the Stadium Major Event Supervisor
- Instruct Ticket Takers Pass Gate Attendants and Ushers of their duties
- Regulate the appearance of staff prior to each event; ensure all staff are in complete uniform and look neat clean and pressed
- Assign Ticket Takers Pass Gate Attendants and Ushers to specific areas of the Stadium
- Patrol the Stadium during events; ensure Ticket Takers Pass Gate Attendants and Ushers are at their assigned posts and are properly executing their duties
- Assist staff and resolve problems which may arise or refer to the appropriate person; Command Centre or City Police
Ensure admittance to events is properly restricted to authorized personnel and ticket holders
Provide directions and assistance to the Stadiums patrons as requested
Scheduling of staff and communicating to the team to ensure appropriate staffing levels are met
Dot plan and deployment/post instructions to be compiled and reviewed for each event
Completion of After-Action Reports post-event summarizing area operations
Oversee the completion of the Incident Reports post event
Should the Usher Supervisor not be available for an event the Assistant Usher Supervisor will assume the responsibility of the team and administration tasks conflict resolution and escalation of incidents area management and training of their team
Delegate and/or performs an initial check of all areas for unusual objects; reports any to Manager or Commonwealth Stadium Command Centre as required
Perform other duties as assigned by the Stadium Major Event Supervisor

Completion of High School Diploma or equivalent
Minimum 18 years of age
Previous customer service supervisory experience in a live entertainment venue or 7-10 years of related experience

Skills required for success:

Experience in conflict resolution and dealing with difficult customers
Demonstrated negotiation skills with the proven ability to be assertive and influential
Ability to deal with the public and staff in a courteous and professional manner
Demonstrated ability to understand and execute oral and written instructions and information
Alignment to our Cultural Commitments and Leadership Competencies ( a culture of equity diversity reconciliation and inclusion ( City of Edmonton values applicants with a diverse range of skills experiences and competencies and encourages you to apply. We strive to provide reasonable access and accommodations throughout the recruitment process. To request an accommodation please contact Learn more about our benefits to 2 temporary part-time ongoing positions
Hours of Work: 0 to 39 hours per week. Successful candidates must be available to work evenings weekends and holiday
The weekly hours of work for this position are currently under review and may change at a future time. Any changes will be made in accordance with the City of Edmonton/Civic Service Union 52 collective agreement and the incumbent will be notified in advance.
Salary: $32.00 (Hourly)
Recruitment Consultant: LG/JR
Edmonton rests in the heart of Treaty Six territory in Alberta and the homelands of the Metis Nation.
Connect with us!
LinkedIn
Facebook