A21-261IT User Support Specialist Intern

Hyderabad - India

Monthly Salary: Not Disclosed

Posted on: 22 hours ago

Vacancies: 1 Vacancy

Job Summary

Job Title

IT User Support Specialist - Intern

Location

India

Job Purpose

First line of IT support for all internal end users

Key Responsibilities

Provide world class support to our inhouse end users and field personnel on a variety of issues and ensure the continuity of the computer services throughout the company. Responsible for departmental helpdesk processes and standards. Provide telephone and desk support for all software programs applications and hardware support build and upgrade PCs set up new users with network access as well as resolve issues involving viruses email security connectivity and computer performance.

While the job description describes what is anticipated as the requirements of the position the job requirements are subject to change based upon any changing needs and requirements of the business.

Qualifications

A college degree with a technical training background with an A certification MCP equivalent certification or 5 years of on the job experience

Other Responsibilities

Occasional travel may be required.

Interfaces

All internal IT groups along with all business units

Skills and Knowledge Required

Process oriented with the ability to lead follow through on projects tasks and reporting.

In-depth understanding of the latest Windows Operating Systems Office 365 and underlying applications

In-depth PC hardware installation/troubleshooting techniques and extensive peripheral device knowledge including iPhone/Android devices Printers Lenovo and Dell computer hardware

Experience with InTune configuration and management

Basic network troubleshooting skills

Maintain Help Desk tickets and routing to appropriate responsibility

In-depth working knowledge of Microsoft Windows Windows 7 and Windows 10

Knowledge of telecommunication skills; both telephony and mobile devices

Excellent end user communication skills

SCCM configuration and management experience (preferred)

Kofax Inc. is an Equal Opportunity Employer M/F/Disability/Vets

Required Experience:

Intern

Job Title IT User Support Specialist - Intern Location India Job Purpose First line of IT support for all internal end users Key Responsibilities Provide world class support to our inhouse end users and field personnel on a variety of issues and ensure the continuity of the computer services thr...