Help Desk Clerk (225916)
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Job Location:
Monthly Salary:
Posted on:
17 hours ago
Vacancies:
1 Vacancy
Job Summary
In accordance with the Vision Purpose and Values and strategic direction of the Vancouver Island Health Authority (Island Health) patient safety is a priority and a responsibility shared by everyone; as such the requirement to continuously improve quality and safety is inherent in all aspects of this position.
Reporting to the Manager or designate the Help Desk Clerk operates a VOIP telephone for Island Health and associated communications equipment such as a Windows-based computer system in accordance with departmental policies and procedures. Performs an essential role dispatching tracking monitoring and escalating requests including but not limited to answering logging and completing calls emails and electronic requests.
QUALIFICATIONS:
Education Training And Experience
Grade 12 and one (1) years recent related experience or an equivalent combination of education training andexperience.
Skills And Abilities
- Ability to keyboard at 45 wpm.
- Ability to communicate effectively both verbally and in writing.
- Ability to deal with others effectively.
- Ability to organize work.
- Physical ability to perform the duties of position.
- Ability to operate related equipment.
Requirements
Key Skills
- user account
- Active Directory
- Customer Service
- Information Technology
- desk support
- End user
- Project Management
- Phone Calls
- service levels agreement
- Desk Staff
- Ltil
- Procedures
- Setup
- hardware
- Technical Support
About Company
Island Health (Vancouver Island Health Authority) is one of British Columbia’s five regional health authorities. With 20,000 employees and 1,900 physician partners, Island Health provides a comprehensive range of progressive health services to the 765,000 residents of Vancouver Island ... View more
