Manager, Sales Development (Hybrid, Austin)

As a global leader in cybersecurity CrowdStrike protects the people processes and technologies that drive modern organizations. Since 2011 our mission hasnt changed were here to stop breaches and weve redefined modern security with the worlds most advanced AI-native platform. Our customers span all industries and they count on CrowdStrike to keep their businesses running their communities safe and their lives moving forward. Were also a mission-driven company. We cultivate a culture that gives every CrowdStriker both the flexibility and autonomy to own their careers. Were always looking to add talented CrowdStrikers to the team who have limitless passion a relentless focus on innovation and a fanatical commitment to our customers our community and each other. Ready to join a mission that matters The future of cybersecurity starts with you.

About the Role:

CrowdStrike is seeking a dynamic results-driven Manager of Customer Development to support our rapidly expanding Account Management organization. Leading an elite team of 11 Customer Development Representatives you will be responsible for driving strategic pipeline generation for our Account Management teams. You prioritize people processes creativity and collaboration while thriving in a high-energy in-office working environment with cross-functional teams. Your visionary leadership will directly help aspiring CDRs become the next generation of top-performing Account Managers at CrowdStrike.

This is a hybrid role & requires you to be within commuting distance to work from our state-of-the-art Austin office 3 times a week with our CDR teams.

About the Customer Development Team:
The Customer Development team is an SDR powerhouse for the Account Management organization. They work exclusively with customers and are laser-focused on identifying cross-sell and upsell opportunities within the customer base.

What Youll Do:

• Lead a high-performing team to consistently over-achieve targets and deliver exceptional pipeline quality

• Drive CDRs to execute on strategic weekly campaigns call-out days and KPIs including daily metrics forecasting and pipeline management

• Engage with SDRs and managers sharing cutting-edge best practices in outbound prospecting techniques including phone email social outreach and use of intent data

• Partner with Regional Directors and Managers of Account Managers on territory development account planning and weekly/monthly/quarterly updates

• Attract hire and develop world-class CDR talent

• Coach mentor and motivate to ensure an elite customer sales development team is in place and understands their crucial role in generating revenue for the company

• Provide comprehensive analysis and insights on pipeline creation lead quality and team performance to CDR SDR and Sales leadership

• Collaborate with CDR stakeholders to ensure the team is fully supported to achieve goals i.e. marketing operations enablement etc.

• Serve as a bench to the Corporate Sales Account Management teams by coaching & mentoring CDRs and ensuring timely participation in CDR Readiness and Sales Readiness programs

What Youll Need:

• At least 1 year of experience as a manager of frontline sales/SDR team

• At least 1 year of closing experience for a technology company preferred

• Proven track record of consistently meeting and exceeding pipeline targets and KPIs

• Exceptional EQ skills practicing active listening and empathy

• Advanced experience with Salesforce Outreach LinkedIn 6Sense and sales dashboards (Tableau etc.)

• Deep passion for coaching your SDRs/CDRs to peak performance

• Highly organized with superior problem-solving skills and meticulous attention to detail

• Outstanding communication and presentation skills

• Possess a growth mindset: fast learner motivated and driven

• Strong understanding of the cybersecurity landscape

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Benefits of Working at CrowdStrike:

• Market leader in compensation and equity awards

• Comprehensive physical and mental wellness programs

• Competitive vacation and holidays for recharge

• Paid parental and adoption leaves

• Professional development opportunities for all employees regardless of level or role

• Employee Networks geographic neighborhood groups and volunteer opportunities to build connections

• Vibrant office culture with world class amenities

• Great Place to Work Certified across the globe

CrowdStrike is proud to be an equal opportunity employer. We are committed to fostering a culture of belonging where everyone is valued for who they are and empowered to succeed. We support veterans and individuals with disabilities through our affirmative action program.

CrowdStrike is committed to providing equal employment opportunity for all employees and applicants for employment. The Company does not discriminate in employment opportunities or practices on the basis of race color creed ethnicity religion sex (including pregnancy or pregnancy-related medical conditions) sexual orientation gender identity marital or family status veteran status age national origin ancestry physical disability (including HIV and AIDS) mental disability medical condition genetic information membership or activity in a local human rights commission status with regard to public assistance or any other characteristic protected by law. We base all employment decisions--including recruitment selection training compensation benefits discipline promotions transfers lay-offs return from lay-off terminations and social/recreational programs--on valid job requirements.

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