IT Support Analyst I

Who we are:
AerSale is a global leader and market innovator specializing in aviation products and services to meet the growing demand for aftermarket support in global passenger cargo and government segments. Featuring complete aircraft nose-to-tail value-added offerings including Aircraft & Component Maintenance Repair and Overhaul Services (MRO) Aircraft & Engine Sales and Leasing Used Serviceable Material (USM) Sales and Parts Exchange Flight Equipment Asset Management Services Internally developed aircraft and component modifications (engineered solutions) designed to enhance aircraft performance and operating economics (e.g. AerSale AerTrak and AerAware).
For more information visit us at .

What we Offer:
Medical Insurance
100% Employer Paid Dental Vision Life Short and Long Term Disability Insurance
401K with Employer Contribution
Employee Stock Purchase Plan (ESPP)
Education Reimbursement (related field)
Employee Referral Program and Recognition Program
Paid Holidays and 15 Paid Time-Off Days annually

Job Description:

Essential Duties and Responsibilities

• Serve as the primary point of contact for the IT Helpdesk resolving technical issues across hardware software mobile devices networks and cloud services.
• Perform initial triage troubleshooting and rootcause identification for incidents.
• Ensure all tickets are logged updated and closed in accordance with documentation and audit requirements including full capture of issue details and resolution steps.
• Escalate unresolved or highrisk incidents following defined escalation paths including issues related to security privileged access or systems in scope for financial reporting.
• Support onboarding and offboarding activities including account provisioning access reviews and proper documentation per access control policies.
• Assist in maintaining compliance with cybersecurity controls (e.g. MFA enforcement device encryption endpoint protection patching standards).
• Monitor and respond to alerts related to potential security incidents phishing attempts or anomalous activity in collaboration with the Cybersecurity team.
• Ensure adherence to change control procedures when performing configuration updates software installations or system modifications.
• Maintain accurate inventory of IT assets to support audit requests lifecycle management and asset tracking.
• Provide excellent customer service and communication to minimize downtime and ensure a strong enduser experience.

Education and Experience

• Associate degree in Information Technology or equivalent professional experience.
• 13 years of handson IT support experience preferably in an aviation company publiccompany or regulated environment.
• Experience supporting Microsoft 365 Windows desktop technologies VPN MFA and standard enterprise productivity tools.
• Prior experience with endpoint management tools (Intune SCCM or equivalent) preferred.

Abilities and Skills

• Strong technical skills across Microsoft Office Windows OS network fundamentals and endpoint security tools.
• Ability to clearly document work performed ensuring auditready accuracy and completeness.
• Strong understanding of cybersecurity hygiene including phishing prevention access control MFA and secure workstation practices.
• Troubleshooting skills across hardware software printing network connectivity and remoteaccess technologies.
• Experience supporting VPN clients MFA solutions and secure remote connectivity.
• Proficiency configuring and supporting Outlook and Microsoft 365 applications.
• Excellent communication and customerservice skills with the ability to clearly convey technical information.
• High attention to detail and strong adherence to process documentation and compliance standards.
• Ability to work in a fastpaced environment with a strong commitment to confidentiality accuracy and riskaware decision-making.

If you would like to see your career take flight apply today!

Aersale is an Equal Opportunity Employer. The company prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on their race color religion sex sexual orientation general identity national origin or for inquiring about discussing or disclosing information about compensation. As a Government Contractor Aersale takes affirmative action to employ and advance in employment individuals without regard to disability or veteran status. If you are an Individual with Disability and require any assistance with the application process please contact Human Resources at: .