Major Incident Manager
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Job Location:
Southampton - UK
Monthly Salary:
Not Disclosed
Posted on:
14 hours ago
Vacancies:
1 Vacancy
Job Summary
Overview
WereKingfisher A team made up of over 74000 passionate people who bring Kingfisher - and all our other brands: B&Q Screwfix Brico Depot Castorama andKoctasto by our purposeBetter Homes. Better Lives. For believe a better world starts with better homes and we work every day to make that a reality. Join us and help shape the future of home improvement.
The role of a Major Incident Manager is to provide clear leadership and end-to-end ownership of high impact IT incidents ensuring rapid restoration of critical services while minimising business disruption. Operating within an ITIL-aligned service management framework the role coordinates technical teams third-party suppliers and stakeholders andmaintainseffective communication throughout the incident lifecycle ensuring incidents are managed in a controlledconsistentand auditable manner.
In the role you will participate in a 24/7 on-call rota and work on a rotational basis as Duty Manager. During your allocated Duty Manager shifts you will operate as an IT escalation with accountability for major incident response reviewing and approving emergency changes resolution of critical escalations and acting as the primary interface between IT and business stakeholders.
Whats the job
Take full responsibility for Major Incidents from start to resolution ensuring service is restored as quickly as possible ensuringrapid assessment prioritisation and escalation based on business impact and urgency
Lead and coordinate cross-functional technical teams during major incidents
Establish and manage incident bridgesmaintainingcontrol and momentum throughout resolution
Act as the single point of communication for major incidents to stakeholderscustomersand senior leadership
Drive service restoration first ensuring workaround or permanent fix isidentifiedand implemented
Take responsibility foridentifyingand progressing activities to protect against the occurrence of Major Incidents
Plan and chair Major Incident Reviews recording and assigning tasks tracking them through to completion
Perform the role of Duty Manager out of office hours dealing with escalations from the Service Desk Operational CommandCentreand the business
What youll bring
Previousexperience in a Major Incident Manager role with proven ability to lead incident response under pressure
Strong decision making and prioritisation skills in high impact situations
Experience using ITSM tools (e.g. ServiceNow JIRA)
Ability to understand business impact and prioritise accordingly
Experience of on-call working ideally performing a Duty Management role
ITIL certified
How We Work
We believe in flexibility and balance. Our hybrid model blends home working for focus with time spent connecting and collaborating - whether in our offices or at offsite locations. On average around 60% of your time will involve in-person collaboration.
We value the perspectives new team members bring and encourage you to apply - even if youdontmeet 100% of the requirements.
What We Offer
An inclusive environment where your potential is limited only by your imagination. We encouragenew ideas support experimentation and strive to create a workplace where everyone can be their best out more about Diversity & Inclusion at Kingfisherhere.
We also offer a competitive benefits package and plenty of opportunities to stretch and grow your down below to find out more aboutour benefits.
Diversity & Inclusion
Our customers come from allwalks of life- and so do to ensuring all colleagues future colleagues and applicants are treated equally regardless of agegender marital or civil partnership status ethnicity culture religion belief political opinion disability gender identity gender expression or sexual orientation.
Interested Great apply now and help us to Power the Possible.
#LI-JK1
Required Experience:
Manager
Key Skills
- General Services
- Law Enforcement
- Access Control
- ABAP
- Content Editing
About Company
Kingfisher plc is an international home improvement company with over 1,360 stores in nine countries across Europe. We operate under retail banners including B&Q, Castorama, Brico Dépôt, Screwfix, Tradepoint and Koçtaş, supported by a team of 77,000 colleagues
