Sales Development Representative (Spanish Speaker)
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Job Location:
Cape Town - South Africa
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Who we are
DigiCert is a global leader in intelligent trust. We protect the digital world by ensuring the security privacy and authenticity of every interaction. Our AI-powered DigiCert ONE platform unifies PKI DNS and certificate lifecycle management to secure infrastructure software devices messages AI content and agents. Learn why more than 100000 organizations including 90% of the Fortune 500 choose DigiCert to stop todays threats and prepare for a quantum-safe future
Job summary
The Sales Development Representative Existing Accounts plays a critical role in growing revenue within our installed customer base. This role is dedicated to identifying cross-sell upsell and expansion opportunities across existing accounts by proactively engaging customers understanding their evolving needs and positioning additional DigiCert (with a focus on Valimail/DMARC and VMC) solutions that drive value.
This role partners closely with Account Managers and Customer Success to execute a coordinated expansion strategy ensuring we deepen relationships increase product adoption and maximize customer lifetime value.
This is a fixed-term contract position.
What you will do
Cross-Sell & Expansion Pipeline Generation
- Proactively engage existing customers to identify cross-sell and upsell opportunities
- Conduct discovery calls to understand customer challenges product usage and unmet needs
- Map customer needs to DigiCert solutions to generate high-quality expansion opportunities
- Build and maintain a strong pipeline focused on incremental ACV
Customer Relationship Development
- Serve as an early touchpoint to strengthen engagement within assigned accounts
- Educate customers on additional products capabilities and best practices
- Maintain regular value-added communication to increase awareness and adoption
Collaboration with Account Managers & Customer Success
- Work closely with AMs to coordinate account strategy and prioritize high-value accounts
- Share insights usage trends and opportunity signals to support account planning
- Assist in prequalification and handoff of opportunities to ensure smooth transitions
Operational Excellence
- Maintain accurate logging of activities discovery notes and opportunity creation in CRM.
- Deliver weekly reporting on pipeline creation SAOs and outreach performance.
- Follow established sales playbooks and contribute to improving cross-sell motion effectiveness.
Key Performance Indicators (KPIs)
- Monthly SAOs created:Target aligned to expansion objectives
- Qualified Meetings (QMs):Volume and conversion from outreach
- Account penetration:Increase in product usage namely Valimail DMARC products VMC
- Contribution to retention and growth metrics(in partnership with AMs)
What you will have
- Fluent in Spanish (written and verbal) and professional working proficiency in English (essential)
- 1 years of SDR BDR inside sales or customer-facing experience preferred
- Strong communication and discovery skills
- Ability to build rapport quickly with existing customers
- Curious proactive and comfortable conducting needs-based conversations
- Ability to manage high activity levels in a structured organized way
- Familiarity with CRM systems (Salesforce preferred)
- Experience in cybersecurity or SaaS is an advantage but not required
Key Attributes
- Customer-centric mindset
- Strong listening and problem-identification skills
- Ability to simplify complex concepts and articulate value
- Persistent resilient and motivated by targets
- High coachability and eagerness to learn
- Team-first mindset in partnering with AMs and CSMs
Benefits
- Uncapped Commission
- Provident Fund
- Medical Aid Gap Cover
- Employee Assistance Program
- Education Support Program
- Life Insurance
- Disability Insurance
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Required Experience:
IC
Key Skills
About Company
DigiCert is the leading TLS/SSL Certificate Authority specializing in digital trust for the real world through PKI, IoT, DNS, Document & Software security solutions.
