Resident Services Coordinator

The Resident Service Coordinator plays an essential role in creating a welcoming well-organized and supportive experience for RiverMead residents and their families. As a resident-facing liaison this position helps address day-to-day requests supports smooth move-ins and ensures residents feel heard and cared for. The Coordinator also keeps front desk operations running smoothly maintains accurate resident records and serves as the Super User for key technology systems used across Resident Services.

What Youll Do

• Be a friendly dependable point of contact for residents and families responding to daily requests and escalating concerns to the appropriate team members when needed.

• Support resident move-ins by helping welcome new residents and ensuring a positive arrival experience.

• Maintain accurate resident information across all systems including face sheets vehicle registrations pet records and other essential data.

• Serve as the Super User for front desk and operational systems (GoIcon WorxHub MatrixCare SARA and Door King) providing training coaching and ongoing support to receptionists and drivers as applicable.

• Keep front desk procedures workflows and technology protocols current well-documented and clearly communicated.

• Manage receptionist schedules and provide front desk coverage as needed to ensure seamless operations.

• Assist the Assistant Director with coordinating out-of-town medical transportation and related billing supporting accurate tracking and communication.

• Support the Director and Assistant Director of Resident Services with projects and process improvements.

• Perform other duties that support RiverMeads Mission and Values.

Qualifications

• High school diploma or equivalent required; associate degree or higher preferred
• Minimum of one (1) year of related experience required; three (3) or more years preferred
• Comfortable working with multiple software systems and maintaining accurate records
• Basic computer proficiency including email internet navigation and common office software with the ability to learn new systems
• Strong respectful communication skills with residents families staff and community partners
• Experience in senior living healthcare or residential settings preferred
• Valid drivers license and satisfactory driving record required
• Must be at least 18 years of age in accordance with federal and New Hampshire employment laws

At RiverMead we value connection teamwork and service. The Resident Service Coordinator plays a meaningful role in daily community life helping residents feel supported and contributing to a collaborative mission-driven workplace.