Team Lead, Enterprise Engagement DACH

About Parloa

Parloas mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates Parloans are shaping the foundation of a new era in customer experience one where customer support is no longer transactions but meaningful exchanges. It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers with companies like HealthEquity Allianz SAP BarmeniaGothaer and TUI already deploying Parloa at scale.

About the role:

As Team Lead Enterprise Customer Engagement DACH you will lead and grow a team of Enterprise Engagement Managers driving customer outcomes team performance and scalable impact across Parloas enterprise customers. Youll combine strategic customer leadership with people leadershipempowering your team to deliver value drive adoption and unlock long-term growth.

This is your opportunity to shape how Parloa scales customer engagementdeveloping high-performing talent building repeatable playbooks and helping enterprise customers realize the full potential of agentic AI.

Areas of ownership:

• Team Leadership & Development: Lead coach and grow a team of Enterprise Engagement Managers fostering a high-performance culture built on ownership trust and continuous improvement.
• Customer Outcomes & Value Realization: Own team-level KPIs across adoption retention and expansion ensuring measurable customer impact and long-term success.
• Strategic Customer Engagement: Support key enterprise accounts as an executive sponsor or escalation point guiding complex stakeholder environments and critical customer moments.
• Expansion & Growth: Enable the team to identify and drive expansion opportunities turning customer success into sustainable revenue growth.
• Operational Excellence: Define and scale processes playbooks and ways of working to support efficiency consistency and future team growth.
• Cross-functional Leadership: Partner closely with Sales Professional Services Product and Engineering to ensure alignment and a seamless customer experience.

Who you are:

• 68 years of experience in Customer Success Consulting or Account Management within enterprise environments
• 12 years of experience leading or mentoring others with a strong ability to coach and develop high-performing teams
• Proven track record of owning customer outcomes and translating adoption and value realization into retention and expansion
• Experience navigating complex customer situations including escalations and senior stakeholder management
• Strategic mindset combined with hands-on execution and a strong sense of ownership
• Excellent communication and presentation skills with the ability to engage senior stakeholders and executives
• Technical curiosity and interest in AI automation and customer experience
• Native or bilingual German plus strong English skills

Our Recruiting Process:

Talent Acquisition Hiring Manager Technical Interview(s) Bar Raiser

Why Parloa

Were at the beginning of a new era in customer experience one where AI doesnt just respond but understands reasons and takes action. Were building agentic AI that enterprises trust with their most important customer moments: complex questions high volumes real stakes. When millions of people reach out to a brand those interactions arent just support tickets; theyre defining experiences. Were here to raise the standard: making every conversation seamless intelligent and genuinely helpful. If you care about shaping how businesses and customers connect at scaleand want your work to matter in real everyday momentsthis is where you do it.

At Parloa ownership isnt a buzzword; it means being accountable for outcomes not just tasks. We operate in a category thats evolving fast where the bar is high and the problems are complex. We hire people who think in solutions communicate with clarity and follow through. People who are comfortable making decisions taking responsibility and raising the standard for themselves and those around them.

Weve grown beyond the earliest startup phase but weve kept the intensity: fast execution direct feedback and a strong expectation to contribute meaningfully from day one.

Backed by leading global investors like General Catalyst EQT Ventures and Altimeter Capital were scaling with a clear ambition: to become the global category leader in enterprise-grade conversational AI.

Do you have questions about Parloa the role or our team before you apply Please feel free to get in touch with our Hiring Team.

Parloa is committed to upholding the highest data protection standards for our clients and employees data. All our employees are instrumental in ensuring the utmost care GDPR and ISO compliance including ISO 27001 in handling sensitive information.

Parloa is an e-verify employer in the USA. Please click here to learn more.

* We provide equal opportunities to all qualified applicants regardless race gender sexual orientation age religion national origin disability status socioeconomic background and other characteristics.