Field Service Phone Technician Remote Fort Worth

Company Overview

At Motorola Solutions we believe that everything starts with our people. Were a global close-knit community united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people property and places. Our solutions foster the collaboration thats critical for safer communities safer schools safer hospitals safer businesses and ultimately safer nations. Connect with a career that matters and help us build a safer future.

Department Overview

Job Description

NOTE: Remote in DFW

This is a role that requires our Field Service Phone Technician to guide field technicians national installers and customers through installations and troubleshooting of DRN LPR systems.

Your objective is to ensure every client is happy with our services and to ensure that all aspects of installation service and support are completed properly and timely.

Provide excellent customer service to Technicians new and existing customers by independently troubleshooting Guiding through installation repairing and supporting customers on software and equipment such as mobile and fixed cameras solar panels communication boxes.

DUTIES AND RESPONSIBILITIES:

• Monitor camera systems daily and notify Strategic AccountManagers (SAMs) when systems experience issues.
• Answer phone calls from technicians and customers focusing on the installation and troubleshooting of LPR systems.
• Test systems before deployment to ensure they are working correctly.
• Ensure the timely and accurate setup of all systems.
• Provide courteous and knowledgeable troubleshooting support via phone email or in person including but not limited to Systems Support Installation and Servicing.
• Work with sales SAMs project managers and development to respond to and resolve all client concerns.
• Utilize virtual site visits and installation instructions to guide technicians through the installation process and confirm proper setup using the ClientPortal to verify inbound detections.
• Document completion dates for installations.
• Communicate issues found in the field effectively with thorough descriptions for development debugging.
• Maintain a log of customer interactions customer requests and completed tasks for client and customer tracking.
• Regularly update shared documents regarding training material customer requests and completed tasks for learning purposes

Target Base Salary Range: $50000 - $60000USD

Consistent with Motorola Solutions values and applicable law we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge skills and experience. The actual offer will be based on the individual candidate.

#LI-NJ1

#LI-REMOTE

Basic Requirements

• One year in IT/ITHelp Desk or A certification

• Must be able to pass a background check

• High School Diploma or equivalent required

• Proficient in Google Suite OR Microsoft Office Suite

• You must be able to lift and operate 25 - 50 lbs

Travel Requirements

Relocation Provided

Position Type

Referral Payment Plan

Our :

• Incentive Bonus Plans

• Medical Dental Visionbenefits

• 401K with Company Match

• 10 Paid Holidays

• GenerousPaidTime Off Packages

• Employee Stock Purchase Plan

• PaidParental & Family Leave

• and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion or belief sex sexual orientation gender identity national origin disability veteran status or any other legally-protected characteristic.

We are proud of our people-first and community-focused culture empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If youd like to join our team but feel that you dont quite meet all of the preferred skills wed still love to hear why you think youd be a great addition to our team.

Were committed to providing an inclusive and accessible recruiting experience for candidates with disabilities or other physical or mental health conditions. To request an accommodation please complete thisReasonable Accommodations Formso we can assist you.