Manager, Technical Upskilling & Enablement

Chicago, IL - USA

Monthly Salary: Not Disclosed

Posted on: 10 hours ago

Vacancies: 1 Vacancy

Job Summary

Are you ready to make an impact

The Manager Technical Upskilling & Enablement is accountable for the design delivery and outcomes of all technical upskilling across theTechnology & Experience (TechEx) practice. This role ownsTechExstechnical capability development end-to-enddefining learning expectations delivering instruction whereappropriate and orchestrating scalable upskilling solutions through internalexpertise strategic partners and curated learning assets.

AsTechExcontinues to grow technical upskilling must scale without relying on practice-led design or instruction which competes with client delivery. This role centralizes ownership of technicalupskillingpartners closely with theTechExCOO and ensures practitioners develop durable market-relevant technicalcapabilityaligned to howTechExdelivers work in the market.

AI upskilling strategy is owned separately; however this role collaborates with the AI organization on overlapping technical skills delivery approaches and learning experiences.

Key Responsibilities

Technology & Experience Technical Upskilling Ownership

Own all technical upskilling acrossTechEx including:
Data & Analytics
Platforms & Customer Strategy
Software
Cybersecurity & Enterprise Technology
Define practice-wide technical learning expectations pathways and requirements forkey technical areas technologies and partnerships
Be accountable for technical upskilling outcomes not just learning activity
Assess current-state technical capabilities andidentifyskill gaps
Evaluate existing learning solutions and evolve them as needed to improve scalability consistency and effectiveness

Instructional Design & Delivery

Design and deliver both synchronous and asynchronous technical instruction
Establish standards for technical instruction quality and learning experience design
Determinetheappropriate upskillingapproach based on the skill need:
Buy / Build / Partner for strategic platforms and partnerships (e.g. Databricks Salesforce)
Buy / Build / Curate for broader or emerging technical skills
Personally teach complex high-impact or niche technical topics where hands-on instruction is most effective and is within your area of expertise
Evaluate andleveragethird-party instructors vendors and content libraries as needed
Own the end-to-end upskilling solution regardless of delivery method

Strategic Partnerships & Certification Alignment

Partner with strategic partnership owners to ensure technical upskilling supports certification requirements and partnership commitments
EnableTechExpractitioners to achieve andmaintaincertifications tied to market offerings
Ensure technical capabilityremainsaligned with evolving partner standards and technologies

Leadership Partnership & Governance

Partner extremely closely with theTechExLeadership Teamon technical upskilling strategy priorities and execution
Present learning expectations pathways and requirements for approval byTechExleadership
Collaborate with the AI organization on shared technical enablement where overlap exists

Required Qualifications

Strong technical background in one or moreTechExdomains (e.g. Data & Analytics Software Platforms(Salesforce ServiceNow) CybersecurityCloudor related technical fields)
Demonstrated experience designing and delivering complex technical instruction for technical audiences
Experience owning or leading technical upskilling enablement or capability development initiatives
Experience working with third-party training providers strategic partners or external instructors
Strong stakeholder management skills including comfort partnering closely with senior leaders
Excellent communication skills with the ability to influence without direct authority

Preferred Qualifications

Experience supporting technical upskilling at scale (hundreds of practitioners or more)
Experience designing applied learning experiences such as labs simulations or real-world use cases tied to delivery work
Familiarity with strategic technology partnerships and certification-based enablement models (e.g. cloud platforms data platforms enterprise systems)
Experience assessing technical skill gaps and measuring capability development outcomes
Background in consulting professional services or delivery-driven environments where learning must coexist with client work
Experience collaborating across adjacent organizations (e.g. AI product engineering or platform teams)

Based on pay transparency guidelines the salaryrange for this role canvary based on your proximity to one of our West Monroe offices (seetable below). Information on our competitive total rewards packageincluding our bonus structure and benefits ishere. Individual salaries are determined by evaluating a variety of factors including geographyexperience skills education and internal equity.

Employees (and their families) are covered by medical dental vision and basic life insurance. Employeesare able toenroll in our companys 401k planpurchase shares from our employee stock ownership program and be eligible toreceive annual bonuses. Employees will also receive unlimited flexible time offand ten paid holidays throughout the calendar year. Eligibility for ten weeks of paid parental leave will also be available upon hire date.

Seattle or Washington D.C.

$126000$148300 USD

Los Angeles

$132000$155300 USD

New York City or San Francisco

$138000$162400 USD

A location not listed above

$120000$141200 USD

Other consultancies talk at you.
At West Monroe we work with you.

Were a global business and technology consulting firm passionate about creating measurable value for our clients delivering real-world solutions.

The combination of business and technology is not new but how we bring them together is unique. Were fluent in both. We know that technology alone is not the answer but how we apply it is. We rely on data to constantly adapt and solve new challenges. Actions that work today with outcomes that generate value for years to come.

At West Monroe we zero in on the heart of the opportunity getting to results faster and preparing people for whats next.

Youll feel the difference in how we work. We show up personally. Were right there in the room with you co-creating through the challenges. With West Monroe collaboration isnt a lofty promise but a daily action. We work together with you to turn vision into clear action with lasting impact.

West Monroeis an Equal Employment Opportunity Employer
We believe in treating each employee and applicant for employment fairly and with dignity. We base our employment decisions on merit experience and potential without regard to race color national origin sex sexual orientation gender identity marital status age religion disability veteran status or any other characteristic prohibited by federal state or local law. To learn more about diversity equity and inclusion at West Monroe visit If you require a reasonable accommodation to participate in our recruiting process please inquire by sending an email to .

Please review our current policy regarding use of generative artificial intelligence during the application process.

If you are based in California we encourage you to read West Monroes Notice at Collection for California residents provided pursuant to the California Consumer Privacy Act (CCPA) and linkedhere.

Required Experience:

Manager

Are you ready to make an impactThe Manager Technical Upskilling & Enablement is accountable for the design delivery and outcomes of all technical upskilling across theTechnology & Experience (TechEx) practice. This role ownsTechExstechnical capability development end-to-enddefining learning expectat...