Manager, Patient Experience Marketing, Multiple Myeloma & PAN-Oncology – Horsham, PA

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Manager Patient Experience Marketing Multiple Myeloma & PAN-Oncology Horsham PA

About Innovative Medicine

Our expertise in Innovative Medicine is informed and inspired by patients whose insights fuel our science-based advancements. Visionaries like you work on teams that save lives by developing the medicines of tomorrow.

Join us in developing treatments finding cures and pioneering the path from lab to life while championing patients every step of the way.

Learn more at are searching for the best talent for a Manager of Patient Experience Marketing Multiple Myeloma & PAN-Oncology in Horsham PA.

The Manager of Patient Experience Marketing Multiple Myeloma & PAN-Oncology is responsible for supporting the end-to-end patient experience for patients starting on Oncology therapies. This role also includes driving project management with conferences field training and execution of on driving awareness for J&J withMe. You will be a member of the Oncology Px Strategy team working closely with the patient solutions teams - including field-based access and affordability solutions patient access and affordability solutions patient and caregiver solutions and supplier management and operational excellence - to deliver measure and optimize the patient journey ensuring that more patients can start and stay on therapy. You will also work across the brand marketing access marketing and field teams to deliver a patient experience that delights the patient and supports business strategy and objectives.

A Day in the Life

Every patients healthcare experience is unique - shaped by personal experiences and beliefs the presence or absence of support networks provider and payer dynamics and socioeconomic factors. For many patients the decision to start or stop treatment is overwhelming. Johnson & Johnson Innovative Medicine recognizes this and wants to create an experience that is personalized helpful and hopeful.

Day-to-day Role and Responsibilities Include:

• Manager of Patient Experience Marketing Multiple Myeloma & PAN-Oncology works in service to our patients as an advocate for their needs.
• Primary point-of-contact for the PECS Px Strategy team in supporting the DARZALEX brand. This includes leading the PECS Oncology teams support of current and new indications.
• Partner with PECS PCCS team on strategy and execution of hub access support services and patient cost and affordability solutions. Monitoring/tracking program performance and identifying opportunities to drive program experience improvements.
• Collaborate with Brand Market Access teams and PECS Franchise Reimbursement Managers (FRM) to shape strategy and pull-through FRM team support that aligns with the Brand teams market access objectives and strategies to help patients start therapy.
• Support the Px Strategy team with the ongoing launch of the Patient Service Center and Access Therapy Center with emphasis on supporting the DARZALEX withMe program elements and the Brand teams pull-through across relevant Brand promotional collateral.
• For PAN-Oncology driving awareness for the J&J withMe program will be essential by driving NPP Media execution conference coordination and collaboration with the PS&E team as the APP OCE and KAM lead from PECS PX Oncology.
• Project Management: Orchestrate highly complex projects as demonstrated through the coordination prioritization and facilitation of concurrent workstreams and demands in large diverse cross-functional teams.
• Drive Detailed Timelines:Develop project schedules which clearly articulate critical path activities and flag areas of risk to the project.
• Develop and set interim goals and milestones: Identify and track key activities that are pivotal for the success of interdependent workstreams.
• Leadcore team meetings including identifying key action items and follow-ups while ensuring partners are focused on their respective deliverables through project governance.
• Partnerwith medical legal and regulatory team on planning prioritization and organization of all deliverables that require review.

Additional responsibilities:

• Program Communications: Help develop compelling and relevant communications to drive awareness and understanding towards Oncology patient engagement programs
• Customer-Centric Design Process: Engage patients caregivers and providers in co-creating and continuously optimizing solutions; Own patient and program insight generation
• Advancing Equity in Healthcare: Advance health equity by uncovering disparities and developing strategies to support better treatment outcomes for underserved populations
• Program Design: Inform requirements for Px solutions with a focus on seamless and coordinated support across solution types
• Material Development: Copy approval process
• Communications Planning: Support the planning efforts for communications (targeting messaging creative channels) and training in support of Px programs - influencing indirectly through brand patient and professional marketing teams
• Measurement & Reporting: Support performance reporting and insight generation using PECS dashboards research and analytics resources in partnership with PECS CIS partners
• Training: Help lead training initiatives to ensure strong delivery of patient experience initiatives
• Program Optimization: Work closely with program owners in the PECS solutions teams to identify and pull through opportunities to optimize programs
• Culture: Support a culture of learning smart risk-taking and experimentation
• Diversity & Inclusion: Create an inclusive environment in support of the companys commitment to equal employment opportunity and the value of a diverse work force.
• Leadership & Ethics: Model ethical Credo-based leadership with deep knowledge and respect for legal and compliance requirements

About You

You are compassionate and empathetic putting yourself in the shoes of the patients you support and the providers who care for them. You are passionate about delivering a great support experience that patients will remember and want to tell other people about. You welcome the challenge of working in a highly visible highly accountable role where you can meaningfully impact the health and wellbeing of others. You feel energized to be part of a team that is building new capabilities and ways of working. You consistently deliver great results but even when you fall short - you learn from it.

Qualifications

• 5 years of experience leading and executing the coordination of highly complex programs and/or projects is required.
• Bachelors degree required.
• Strong verbal and written communication analytical/problem solving negotiation and interpersonal skills.
• Proven teamwork skills in a cross-functional environment; ability to motivate and empower team members set and manage expectations.
• Flexibility. Can dynamically adjust priorities due to changing circumstances. An agile learner who is comfortable operating in complex environments.
• Travel. This position is based in Horsham PA and requires up to 15% domestic travel.

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity age national origin disability protected veteran status or other characteristics protected by federal state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants needs. If you are an individual with a disability and would like to request accommodationexternal applicants please contact us via and internal employees contact AskGS to be directed to your accommodation resource.

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