Family Resource Navigator

Join us in building a world of possibility! Holland Bloorview Kids Rehabilitation Hospital is Canadas largest pediatric rehabilitation hospital and a top 40 Canadian research hospital. Serving over 9000 families annually in both inpatient and outpatient programs and services Holland Bloorview is renowned for its expertise in partnering with clients and families to provide exceptional care and is the only organization to ever achieve 100 per cent in three successive quality surveys by Accreditation Canada.

Holland Bloorviews vision is to support the most meaningful and healthy futures for all children youth and families. We are an academic hospital fully affiliated with the University of Toronto. All clinical staff are expected to contribute to the academic agenda through one or more of the following activities: supervising students teaching academic service scholarship and research.

Holland Bloorview has won numerous awards including Greater Torontos Top Employers Canadas Top Employers for Young People and Canadas Most Admired Corporate Cultures. We offer an inspiring inclusive innovative and collaborative work environment with competitive compensation and benefit packages and programs that support ongoing learning and professional growth.

The Position

The family resource navigator supports the work of the Access and Flow team by assisting families in finding and utilizing resources available to them.

This service supports Holland Bloorview inpatient parents/caregivers and clients who require help to apply for resources that can address their healthcare-related costs as well as other specific needs.

The resource navigator provides assistance with form completion and the gathering of documents in order to apply for several different types of resources. Applications can be a long hard and intimidating process for families; this role helps minimize this stress by supporting inpatient clients and families allowing them to focus on planning with their care teams and their own well-being. The resource navigator will have the ability to connect with clients and families using a strength-based and solution-focused approach and to recognize their unique needs.

This role will report to the Manager Client Access and Flow.

Requirements:

• Bachelors degree in a social service (Social Work preferred) or healthcare related field (the following may substitute: associates degree in a social service or healthcare related field with an additional two (2) years of directly related experience.
• Experience in healthcare setting (preferred)
• Ability to work effectively/collaborate with many different disciplines/co-workers
• Ability to have a flexible work schedule including some evenings
• Experience in completing government funding application: Assistance for Children with Severe Disabilities (ACSD) Special Services at Home (SSAH) Ontario Disability Support Program (ODSP) etc.
• Knowledge and experience in accessing other types of resources: Easter Seals Wheel-Trans applications charitable foundations (Jennifer Ashleigh etc).
• Ability to anticipate next steps be proactive and collaborate with team members
• Ability to use integrated technology platforms and virtual care coordination tools
• Ability to use good judgment and problem-solving skills able to effectively respond to difficult situations and resolve conflicts
• Ability to work independently in a fast-paced environment
• Excellent written and verbal communication skills
• Ability to organize and prioritize workload; effective time and task management skills in achieving program initiatives and priorities
• Ability to successfully complete tasks with little or no supervision.