District Team Lead

You must be an OM for min. one year to qualify for this role.

The District Team Lead role reports to the District Manager. They serve as an additional resource and mentor the Office Managers within the district. This position is designed to help lay the foundation for future leadership opportunities within EyeCare this active and rewarding dual role while serving as an Office Manager for their respective office the District Team Lead will also be responsible for assisting the District Manager with the overall management operations of the district while learning about the key aspects of the business and how to build patient loyalty through exceptional service. Key responsibilities include continued management of their respective office while providing mentorship to Office Managers supporting the daily operation of the offices assisting with interviewing and staffing needs and working on projects as assigned. The District Team Lead will be entrusted to be the face of the district while being given the opportunity to develop their leadership and operational expertise in preparation for future responsibilities.

SECTION 2: Duties and Responsibilities

• Serve as the Office Manager for an assigned office within the district and execute day-to-day operations of the office by ensuring that all management duties are completed including: Employee scheduling weekly meetings report generation inventory assessment supply ordering employee training and other duties as assigned or needed within the office
• Serve as point of contact for Office Managers and their staff regarding basic questions pertaining to processes superbill changes etc.
• Provide mentorship and guidance to Office Managers regarding patient flow opportunities for improvement patient complaints and areas that need improvement identified by doctors within the offices
• Assist with the implementation of new/revised processes procedures and technology enhancements within the district/company
• Provide assistance with the daily staffing of offices within the district by collaborating with Office Managers to help fill schedule gaps accordingly
• Analyze office financial data and make recommendations regarding steps which can be implemented on the retail side of the business to improve profitability and drive KPIs
• Interview and hire office-level staff within the district and assist with new hire onboarding as needed
• Interview hire and train Office Managers within the district
• Assist District Manager with denovos relos acquisitions mergers and closings
• Monitor and enforce Company cash handling policies and procedures to include petty cash as outlined by Accounting and submit required financial documents accurately and on schedule
• Execute day-to-day operations of the office by ensuring the following is completed: Team member scheduling weekly meetings report generation inventory assessment supply ordering and team member training
• Adhere to all safety policies and procedures in performing job duties and responsibilities while supporting a culture of high quality and great customer service
• Performs other duties that may be necessary or in the best interest of the organization
  
  

SECTION 3: Patient Population Served

• District Team Lead will work with patients of all ages races and genders
  
  

SECTION 4: Education Licensure & Certification Requirements

• High school diploma or GED required
• Associates or Bachelors degree in Business Administration or Healthcare Management preferred
  
  

SECTION 5: Experience Requirements

• You must have been in an Office Manager role for at least 1 year to be eligible for this position
• Previous optical management experience preferred
• Industry related experience will be beneficial
• Favorable result on background check as required by state
• Must be able to provide proof of identity and right to work in the United States.
  
  

SECTION 6: Knowledge Skills and Abilities Requirements

• Professional in appearance and actions
• Logical and Critical thinking skills
• Customer-focused with excellent written listening and verbal communication skills
• Enjoys learning new technologies and systems
• Detail oriented professional attitude reliable
• Exhibits a positive attitude and is flexible in accepting work assignments and priorities
• Meets attendance and tardiness expectations
• Ability to work various days and hours as needed by the business
• Management and organizational skills to support leadership
• Ability to follow or provide verbal and written instructions with excellent grammar and spelling skills to avoid mistakes or misinterpretations
• Interpersonal skills to support customer service functional and team mate support
• Able to communicate effectively in English both verbally and in writing
• Ability for basic to intermediate problem solving including mathematics
• Basic to intermediate computer operation
• Proficiency with Microsoft Excel Word and Outlook
• Specialty knowledge of systems relating to job function
• Knowledge of state and federal regulations for this position; general understanding of HIPAA guidelines
  
  

SECTION 7: Supervisory Responsibilities

• Directly supervises team members within assigned office.
• Carries out supervisory responsibilities in accordance with the organizations policies and applicable laws.
• Responsibilities include participation in interviewing hiring and training team members planning assigning and directing work; appraising performance rewarding and disciplining team members addressing complaints and resolving problems.
  
  

SECTION 8: Physical Demands

Indicate the amount of time spent for each activity required as it relates to the essential functions.eCare Partners is an equal opportunity/affirmative action employer. All applicants will be considered foremploymentwithout attention to race color religion sex sexual orientation gender identity national origin veteran or disability status.