SMB Account Manager North America

Austin, TX - USA

Monthly Salary: $ 138600 - 231500

Posted on: 6 hours ago

Vacancies: 1 Vacancy

Department:

Sales

Job Summary

Description

Small Business Account Manager North America

Reports To:Vice President North America Account Manager
Location:Remote

Role Overview

The SMB Account Manager- North America is focused exclusively on growth and retention in their book of business. This role is responsible for driving net-new business by identifying engaging and growing their customers. The ideal candidate is a proactive hunter with volume selling abilities. This key member of the sales team will be responsible for selling high volume deals to existing clients who are among many of the strongest small businesses and service providers in North America.

What Youll Do:

Account Management & Relationship Building

Serve as the primary point of contact for assigned customers ensuring strong relationships and customer satisfaction.

Develop relationships with key stakeholders decision-makers and influencers within the customer organization.

Advocate for the customer internally ensuring their needs are met across product service and support teams.

Sales & Revenue Growth

Drive renewals and expansion opportunities within existing accounts to maximize customer lifetime value.

Identify upsell and cross-sell opportunities for SaaS solutions licensed software and professional services.

Own and achieve assigned quota and revenue targets by proactively managing the sales pipeline.

Customer Success & Retention

Ensure high levels of customer satisfaction to reduce churn and drive long-term retention.

Provide insights on best practices and how customers can maximize the value of their investment.

Identify early warning signs of potential churn and proactively address customer concerns.

Sales Forecasting & Reporting

Maintain accurate sales forecasts pipeline management and CRM records (e.g. Salesforce HubSpot).

Provide regular reports on account health revenue performance and growth opportunities.

Track and analyze customer buying behavior to refine sales strategies.

Collaboration with Internal Teams

Work cross-functionally with Product Marketing Customer Success and Professional Services teams to align solutions with customer needs.

Partner with Solution Engineers and Professional Services teams to design tailored solutions for customer needs.

Contract & Renewal Management

Manage and negotiate contract renewals ensuring alignment with pricing and licensing models.

Work with Legal and Finance teams to ensure compliance with contract terms and conditions.

Ensure smooth transitions for software license renewals subscription changes or professional service engagements.

Industry & Competitive Awareness

Stay informed about industry trends competitor offerings and emerging technologies.

Educate customers on industry best practices and thought leadership related to their business needs.

What Were Looking For:

A minimum of 2-3 years of proven experience in software sales is required.

Must be able to demonstrate the ability to self-start sales success.

Strong analytical skills including market strategy customer requirements and success factors and a value-based selling process.

Excellent written and verbal communication skills creation of convincing and strategic sales approach proposal documentation and presentation.

Strong understanding of industry trends key players terminology and overall economics of the marketplace.

Ability to publicly represent Accruent with internal and external customers and at events and seminars.

Travel as required (up to 10%).

Why Accruent

Personal development and becoming the best you are all about growth and exploring new skills and opportunities both in and out of the office. At Accruent we call this Grow Without Limits and were proud to offer each of our employees the resources coaching and support necessary to achieve Growth Without Limits in their personal and professional lives. Explore where the path takes you.

Accruent is a leading provider of solutions for unifying the built environment spanning real estate physical and digital assets and the integrated technology systems that connect and control them. Accruent continues to set new expectations for how organizations can use data to transform how they manage their facilities and assets. With U.S. headquarters in Austin Texas Accruent serves over 5000 customers in a wide range of industries in more than 100 countries worldwide.

Fortive Corporation Overview

Fortives essential technology makes the world safer and more productive. We accelerate transformation in high-impact fields like workplace safety build environments and healthcare.

We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in healthcare sterilization industrial safety predictive maintenance and other mission-critical solutions. Were a force for progress working alongside our customers and partners to solve challenges on a global scale from workplace safety in the most demanding conditions to advanced technologies that help providers focus on exceptional patient care.

We are a diverse team 10000 strong united by a dynamic inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact.

At Fortive we believe in you. We believe in your potentialyour ability to learn grow and make a difference.

At Fortive we believe in us. We believe in the power of people working together to solve problems no one could solve alone.

At Fortive we believe in growth. Were honest about whats working and what isnt and we never stop improving and innovating.

Fortive: For you for us for growth.

Pay Range

The salary range for this sales position (inclusive of sales incentives/commissions in local currency) is $138600 - $231500 OTE.

We Are an Equal Opportunity Employer. Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race color national origin religion sex age marital status disability veteran status sexual orientation gender identity or expression or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process please contact us atapplyassistance@.

Required Experience:

Manager

DescriptionSmall Business Account Manager North AmericaReports To:Vice President North America Account ManagerLocation:RemoteRole OverviewThe SMB Account Manager- North America is focused exclusively on growth and retention in their book of business. This role is responsible for driving net-new bus...