Bilingual Software Support Technician Remote temporary replacement

Role:Software Support Technician

Sector: Auto ID / SaaS

Job Type: Full Time /Temporary contract 6 months

Location:Remote - Spain

Contract Type: Direct employment

WHO WE ARE

Seagull Software LLC is a global leader in real-time item-level visibility and label management solutions dedicated to powering the worlds most complex supply chains with innovative tools for traceability authentication and automated inventory management. Our BarTender platform enables businesses across all industries to design manage print and automate the production of labels barcodes and RFID tags ensuring seamless tracking and compliance for over 100 billion unique identifiers each year. Leveraging the Mojix high-security scalable SaaS traceability platform Seagull delivers end-to-end intelligence harmonizing data to drive operational efficiency enhance customer experiences and reduce risk. Learn more at .

Were a growing profitable mid-size business with a nearly 40-year history of leading in our field. Headquartered in Redmond Washington with offices across the United States Europe and Asia Seagull empowers businesses worldwide to keep their products moving traceable and safe. Youll work with global talented and diverse teams passionate about what they do and its impact on everyone everywhere. Join us and help shape the way the world works.

LOCATION

This position works under a flexible work model remote in Spain. International candidates willing to relocate to Spain are also welcome to apply.

WHO YOU ARE

You are a strong team player who appreciates excellence who is passionate about their work and fair in their interactions with people. We consider our technical support to be a vital part of the product we sell and we want it to be the best. You are a self-motivated hardworking professional who is dedicated to outstanding customer support and are eager to learn new technical skills to make a real difference in a growing international company.

WHAT YOU WILL DO

Working onour Technical Services team you willhelpcustomers by phone e-mail and chat with our BarTender software and printer drivers. This will include high-level technical issues related to our Enterprise software and third-party applications. You will:

• Engage with our customers over email chat and phone.
• Provide support to customers by identifying troubleshooting and resolving technical issues. relating to ourBarTender enterprise software and third-party applications.
• Seek assistance from senior technicians or pass the case to them as needed.
• Research and answer questions from resellers and end users about our softwares capabilities.
• Contribute to our Knowledge Base and support articles by identifying and recording the issues that impact our customers.
• Have the opportunity to take on special tasks and projects such as report writing product documentation suggest improvements for our products and programming.
• Play a vital role in suggesting improvements to our product.
• Work closely with other departments including Engineering IT QA and Sales.
• Above all provide a World-Class customer experience.

WHAT WE REQUIRE

• Technical support experience
• Good working knowledge of Windows applications and printers
• Ability to communicate clearly and effectively in English (any other european languages will be a plus).
• Excellent customer service skills
• Ability to quickly learn and work with new software
• Problem-solving ability and active listening skills
• Ability to successfully collaborate with different teams as well as being self-motivated to work individually

PREFERRED QUALIFICATIONS

• Computer Science Degree or Technology Certificationor self-taught

TERMS OF EMPLOYMENT

• This is a full-time position with benefits
• Temporary contract 6 months with the possibility to remain as indefinido.
• You must be ableto provide documentation that proves authorization to work in Spain upon hire
• Full workfrom homeposition within Spain

COMPENSATION & BENEFITS

• The salary for this role is 33000per salary and half-year bonus based on performance.
• Additional compensation supplement for European languages spoken at a high level and Hybrid work compensation.
• Work in an international dynamic and passionate environment with a great company culture.
• Join a growing and stable international company.
• Office located in Madrid.
• Company paid Private Medical Insurance and life insurance.
• Flexible compensation benefits program (Transportation card Lunch tickets etc.).
• Professional training and development opportunities available.

OUR CULTURE

We offer a dynamic culturally diverse and fun environment where people with energy creativity and passion work together to deliver amazing product experiences for our customers. Join a team where your background is valued and respected and your unique insights and ideas contribute to building a culture of diversity equity and inclusion.

EQUAL EMPLOYMENT OPPORTUNITY

Seagull Software LLC is proud to provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws. This policy applies to all terms and conditions of recruiting and employment.

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