Senior Practice Manager OliveMason
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Job Location:
St. Louis, MO - USA
Monthly Salary:
Not Disclosed
Posted on:
7 hours ago
Vacancies:
1 Vacancy
Job Summary
Find your calling at Mercy!
The Senior Practice Manager will play a critical role in ensuring the efficient and effective delivery of healthcare services while maintaining high standards of patient care. This position requires strong leadership skills strategic thinking and a comprehensive understanding of healthcare management principles.Scope Criteria:
Number of providers
Number of reports (direct & indirect)
Number of departments/locations
Leader specific criteria (additional responsibilities outside standard scope)
Position Details:
Senior Practice Manager Mercy Primary Care
Full time
Location : 12680 Olive Blvd St Louis MO
Position Summary
The Senior Practice Manager plays a critical role in ensuring the efficient and effective delivery of healthcare services while maintaining high standards of patient care. This position requires strong leadership skills strategic thinking and a comprehensive understanding of healthcare management principles. The Senior Practice Manager provides operational oversight and strategic direction for Mercy Primary Care practices partnering with physicians providers and caregivers to enhance performance improve workflows and support Mercys mission of delivering compassionate highquality care.
Minimum Qualifications
Education
- High school diploma or equivalent.
Experience
- 5 years of healthcare or supervisory experience.
Skills Knowledge & Abilities
- Leadership: Ability to inspire and motivate caregivers to achieve practice goals.
- Problem-Solving: Competence in identifying issues and implementing effective solutions.
- Communication: Clear and concise verbal and written communication skills.
- Teamwork: Ability to collaborate effectively with physicians caregivers and cross-functional teams.
- Time Management: Ability to prioritize tasks and manage multiple responsibilities.
- Adaptability: Flexibility to adjust to changing priorities and fastpaced environments.
Preferred Qualifications
Education
- Bachelors degree in healthcare administration business or related field.
Key Responsibilities
Caregiver & Provider Leadership
- Supervise caregivers to ensure superior patient experience caregiver engagement and patient outcomes.
- Select supervise and support practice staff.
- Arrange and coordinate role-based training programs.
- Provide practice-level orientation for new caregivers.
- Oversee staffing performance daily functions and workflow efficiency.
- Complete and deliver annual performance reviews.
- Develop and coordinate caregiver engagement plans.
- Communicate regularly with physicians APPs and caregivers to ensure alignment and teamwork.
- Connect physicians APPs and staff with resources such as training peer support or reference materials to help achieve valuebased outcomes.
Patient Experience & Quality
- Provide overall leadership of Patient Experience goals initiatives and action plans.
- Lead service recovery efforts within the practice.
- Manage provider schedules and staffing to ensure optimal patient access to their care team.
- Ensure a culture of compassionate patientcentered care across all practice locations.
Operational Leadership
- Oversee daily operations of one or multiple primary care practice sites.
- Ensure operational standards are implemented followed and continuously improved.
- Coordinate with facilities management to maintain a clean safe and efficient physical environment.
- Deploy EHR and other technology tools to improve outcomes documentation accuracy and workflow efficiency.
- Educate staff on daytoday policies procedures and compliance requirements.
- Oversee timely completion of assigned departmental work queues (e.g. GFE Referral In Follow-up).
Financial & Business Management
- Monitor and manage practice financial performance including visit volumes insurance denials and prior authorizations.
- Analyze key performance metrics to identify opportunities for improvement and implement solutions.
- Support leadership in achieving performance measurement goals and executing strategic initiatives.
- Identify opportunities to improve productivity patient access and operational efficiency.
Strategic Planning & Collaboration
- Collaborate with providers and leadership to achieve growth and productivity goals.
- Assist with long-term practice strategy development and execution of improvement initiatives.
- Lead implementation of systemwide initiatives technology enhancements and process changes.
Other Responsibilities
- Supports leadership in performance measurement goal attainment and strategic planning.
- Perform other duties as assigned.
Why Mercy
From day one Mercy offers outstanding benefits - including medical dental and vision coverage paid time off tuition support and matched retirement plans for team members working 32 hours per pay period.
Join a caring collaborative team where your voice matters. At Mercy youll help shape the future of healthcare through innovation technology and compassion. As we grow youll grow with us.
Required Experience:
Manager
Key Skills
- Practice Management
- Veterinary Experience
- Enterprise Architecture
- Office Manager Experience
- Enterprise Software
- Healthcare Management
- IaaS
- TOGAF
- Medical office experience
- Conflict Management
- COBIT
- Customer relationship management
About Company
Mercy is one of the largest U.S. health systems with 44 acute care & specialty hospitals, over 700 physician & outpatient clinics in Arkansas, Kansas, Missouri & Oklahoma.
