Job Title: General Manager

(Primary People Leader & Revenue Owner)

Reporting Structure

Reports to: Director of Operations

Direct Reports (Upon Completion of The Transition Period)

• Client Coordinators
• NPs (With clinical oversight supported by CMO / MD)
• Nurses (With clinical oversight supported by NP/CMO)
• Wellness Experience Coordinator
• Event Coordinator

Location: Austin-area clinics (hands-on in-person role)

Role Overview

The General Manager is the single owner of day-to-day clinic performance across IVitamins brick-and-mortar clinics mobile services and events business. This role is accountable for sales execution team performance SOP adherence and overall client experience.

This role exists at a critical inflection point for IVitamin as the business continues to scale its clinics mobile services and events offerings. The General Manager will play a key role in professionalizing execution strengthening sales discipline and building a high-accountability culture that supports sustainable growth.

The General Manager is a hands-on leader who coaches in real time holds teams accountable and ensures that the business operates to IVitamins standards every day.

WHO WE ARE

At IVitamin we believe that wellness is a journey defined by its ups and downs and the only true way to enjoy the lifestyle you choose is to feel your best while you experience it.

Put simply: Feel your best be your best live your best life.

Whether youre a tireless mom devoted athlete busy entrepreneur or wanderlust traveler IVitamin is made up of real people looking to feel better and find a healthy life balance with IV hydration therapy while putting a priority on health and wellness.

Our WHY

At IVitamin our North Star is simple but powerful: promoting health energy vitality and the joy of feeling your best. This guiding beacon is at the core of everything we do.

Decision Authority & Ownership

The General Manager has full authority over day-to-day clinic operations including staffing decisions scheduling priorities sales execution and performance management. This role is empowered to make real-time decisions in the best interest of the business and is trusted to operate autonomously within established budgets SOPs and strategic priorities set by leadership.

Key Responsibilities

Revenue & Sales Execution

• Own sales performance across brick-and-mortar clinics mobile services and events
• Ensure sales processes are consistently followed by Client Coordinators and clinical staff
• Coach team members on consult conversations education-based selling and conversion
• Own and report on key performance metrics including revenue conversion rates membership growth retention and customer satisfaction.
• Monitor performance against sales targets and take corrective action as needed

People Leadership & Performance Management

• Serve as the primary people leader for clinic and mobile teams
• Conduct regular check-ins coaching sessions and performance conversations
• Address performance issues promptly and professionally
• Make hiring corrective action and termination decisions as needed
• Build a culture of accountability professionalism and client-focused service

Operational Execution & SOP Adherence

• Ensure SOPs are followed consistently in daily operations
• Observe staff on the floor and provide real-time feedback
• Partner with the Operations Manager to implement operational changes
• Ensure high-quality safe and compliant service delivery in coordination with NP and CMO

Client Experience

• Own the end-to-end client experience across all service channels
• Address escalated client concerns or complaints
• Ensure the team delivers a consistent high-quality experience aligned with the IVitamin brand

Leadership & Cross-Functional Collaboration

• Work closely with the Operations Manager to ensure operational support
• Communicate regularly with the Director of Operations on performance challenges and opportunities
• Execute initiatives and priorities set by leadership
• Provide feedback and insights from the frontline to improve systems and strategy

What This Role Is Not

• This is not a purely administrative or desk-based management role
• This is not a passive oversight position
• This role requires presence leadership and real-time decision-making

What Success Looks Like

• Sales targets are consistently met or exceeded
• Staff understand expectations and are coached regularly
• SOPs are followed in real-world execution not just on paper
• Client experience is consistent professional and high-quality
• Issues are addressed quickly directly and constructively

Growth Opportunity

This role is designed for a high-performing operator who wants to grow with the business. As IVitamin expands this position has the opportunity to evolve into broader multi-location or regional leadership responsibility based on performance.

Qualifications

• Minimum 5 years of experience serving at the General Manager Operations Manager or equivalent senior leadership level preferably within a multi-location service wellness healthcare hospitality or retail environment.
• Proven track record of driving measurable sales growth and customer service performance including leading teams to meet or exceed revenue targets and improving conversion rates through structured coaching and accountability.
• Demonstrated experience building coaching and developing high-performing teams with clear expectations consistent feedback and documented performance management.
• Strong personal accountability with the ability to assess gaps objectively and implement corrective action without defensiveness.
• High level of emotional intelligence and leadership maturity including experience utilizing or training in leadership and personal development frameworks such as The Four Agreements Enneagram or comparable emotional intelligence tools.
• Experience operating within a wellness healthcare or clinical environment strongly preferred. RN license or clinical background is a significant plus.
• Demonstrated ability to execute in fast-paced hands-on environments. This role requires being physically present in clinics five days per week including weekends as needed.
• Strong operational discipline with the ability to implement systems enforce SOP adherence and drive consistent execution across teams.

We are not seeking a first-time General Manager. This role requires demonstrated senior-level leadership experience with full accountability for team performance and revenue outcomes.

Compensation & Performance Incentives

• Target base salary range: $90000$100000
• This role includes a performance-based bonus tied to clinic revenue growth sales conversion and overall business performance. High performers should expect meaningful upside tied directly to results not discretionary or subjective metrics.

How to Apply

To apply for this position please email your resume to emailprotected with the subject line: General Manager Application Your Name.

In addition to your resume please include a Loom video answering the following two questions:

1. Describe a time when you were responsible for improving sales or customer service performance. What strategies did you implement and what measurable impact did they have
2. How do you balance high-accountability leadership with a servant leadership mindset Please share an example of how youve held strong standards while building trust and engagement with your team.

Applications without both a resume and Loom video will not be considered.