Division of Benefits and Medical Eligibility (DBME)
Family Assistance Administration (FAA)
Nogales Field Office
1843 North State Drive Nogales Arizona 85621

Salary: $21.4308 / Hourly ($44576.06 Annually)

Grade: 19

Closing Date: February 18 2026

Would you like to be part of an amazing team that helps Arizonans thrive At the Department of Economic Security (DES) we strengthen individuals families and communities for a better quality of life. DES is looking for individuals who are committed to service community and teamwork. To learn more about DES please visit ; or click on the link here to view Our DES video. Come Join the DES Team!

The Department of Economic Security Division of Benefits and Medical Eligibility is seeking an experienced and highly motivated individual to join our team as a Benefits and Eligibility Specialist Senior for the Nogales Field Office. This position is responsible for primarily serving as a lead to Benefit and Eligibility Specialists providing assistance direction monitoring and training in the areas of fraud overpayment interviewing and investigative techniques troubleshoots problem situations and assists in diffusing difficult customer situations andis also responsible for performing complex eligibility work to include determining initial and ongoing eligibility for public assistance programs and services. This is an in-person on-site position.

Essential Duties and responsibilities include but are not limited to:

• Primarily serves as a mentor lead or coach to lower-level staff. Interpret and explain information such as eligibility requirements application details payment methods and applicants legal rights. Interpret the meaning of information for others translating or explaining what information means and how it can be used.
• Assists with determining initial and ongoing eligibility for benefits and public assistance programs and assists with processing cases by verifying customer statements completing evaluations and review sheets setting up records and files keeping applicants informed advising of alternatives and maintaining records.
• Ensure accuracy and timely completion. Responsible for ensuring assignments and projects are completed to meet the daily objectives performance measures and goals of the agency; plan workflow and control the daily working arrangements for assignments or duties assigned; consult with appropriate personnel regarding program objectives accountability and delivery of services.
• Documents data and information gather and compare findings with established guidelines of the eligibility programs. Compile record and evaluate personal and financial data to verify completeness and accuracy and to determine eligibility status.
• Prepares for regional and state reviews and audits by identifying problematic areas. Keep records of assigned cases and prepare required reports.
• Provides technical support to ensure staff are in compliance with eligibility rules policies standards and processes to ensure the accuracy of each determination per policy and procedures for each program applied for.

Knowledge of:

• Federal State and agency statutes rules and regulations governing eligibility and grant determination for multiple public assistance programs and related case administrative techniques.
• Automated systems software and mathematical computation.
• Interviewing and assessment techniques community resources customer service practices.
  

Skills in:

• Written and verbal communication to explain and interpret Federal and State laws statutes rules regulations and guidelines applicable to the area of assignment.
  

Ability to:

• Resolve program related issues provide technical assistance to staff.
• Access maintain review and interpret database information and compile and present program information.
• Lead direct and train other eligibility staff; establish and maintain effective working relationships.

The ideal candidate for this position will have:

• 2 years of experience performing eligibility reviews and determinations.

• This position may require driving or the use of a vehicle as an essential function of the job to conduct State business then the following requirements apply: Drivers License Requirements.
• Successfully pass background and reference check; employment is contingent upon completion of the above-mentioned process and the Agencys ability to reasonably accommodate any restrictions.
• All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

The Arizona Department of Economic Security offers a comprehensive benefits package to include:

• Affordable medical dental life and short-term disability insurance plans
• Participation in the Arizona State Retirement System (ASRS) and long-term disability plans
• 10 paid holidays per year
• Paid vacation and sick time
• Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child.
• Deferred compensation plan
• Wellness plans
• Tuition Reimbursement
• Stipend Opportunities
• Infant at Work Program
• Rideshare and Public Transit Subsidy
• Career Advancement & Employee Development Opportunities
• Flexible schedules to create a work/life balance

Learn more about the Paid Parental Leave programhere. For a complete list of benefits provided by The State of Arizona please visit our benefits page

State employees are required to participate in the Arizona State Retirement System (ASRS) the State sponsored retirement contribution plan and the Long-Term Disability (LTD) program after a 27-week waiting period. The ASRS defined benefit plan provides for life-long income upon retirement. You will also have the option to participate in a voluntary deferred compensation program to take advantage of tax-deferred retirement investments.

On or shortly after your first day of work you will be provided with additional information about the available insurance plans enrollment instructions submission deadlines and effective dates.

For questions about this career opportunity please contact Jennifer Honhoinewa at .

The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting . Requests should be made as early as possible to allow time to arrange the accommodation.