Customer Retention Specialist
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Job Location:
Glendale, WI - USA
Monthly Salary:
$ 43000 - 53000
Posted on:
3 hours ago
Vacancies:
1 Vacancy
Job Summary
Role Summary
We are seeking motivated relationship-driven professionals to join our team as Customer Retention Specialist within our travel services department.
In this fully remote position you will focus on strengthening client loyalty by delivering exceptional service and personalized travel coordination. You will support clients throughout their travel journey while ensuring continued engagement repeat bookings and long-term satisfaction.
This opportunity is ideal for individuals who excel in client care proactive communication and building trust-based relationships. Training and certification are provided. Multiple openings available.
Primary Responsibilities
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Serve as a dedicated point of contact to support returning and existing clients
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Coordinate customized travel arrangements including flights accommodations cruises tours and packages
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Proactively follow up with clients to enhance satisfaction and encourage repeat business
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Manage itinerary updates confirmations changes and post-booking support
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Provide personalized travel recommendations aligned with client preferences
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Address and resolve travel-related concerns efficiently and professionally
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Maintain detailed client profiles and accurate booking documentation
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Monitor travel promotions supplier updates and loyalty opportunities
Candidate Profile
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Strong client service and relationship-management skills
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Excellent written and verbal communication abilities
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Experience in customer retention account support or service roles preferred
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Organized and detail-focused with the ability to multitask
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Comfortable navigating digital systems and online booking platforms
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Self-directed with strong time management skills
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Must be 18 years old
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Must reside in an eligible hiring region
Compensation & Work Structure
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Remote independent contractor role
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Flexible scheduling
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Unlimited earning potential based on engagement and performance
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Ongoing training and professional development
What We Offer
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Flexible work-from-home opportunity
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Comprehensive onboarding and certification program
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Access to established travel supplier partnerships and booking tools
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Travel discounts and industry benefits
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Supportive team culture focused on growth and advancement
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Leadership development opportunities
Key Skills
- Design Engineering
- Baan
- Customer Service
- Fund Management
- ABAP
- Elevator
