Student Records & Accounts Supervisor

Sherbrooke - Canada

Monthly Salary: $ 61990 - 83870

Posted on: 20 hours ago

Vacancies: 1 Vacancy

Job Summary

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Hiring Faculty / Unit: School of Continuing Studies / Students Success and Enrolment

Position Summary:

Under the direction of the ManagerSCSEnrolmentOperations incumbentplaysa key role in ensuring the operational success of studentrecordsand accountsat the School of Continuing Studies(SCS).As a member of the Student Success and Enrolment Management (SSEM) teamthe Student Records and Accounts Supervisorparticipatesindevelopingoperationalstrategiesapplybest practices and inter-unit communicationsto ensurestudent records are kept according to McGill and best practices on student recordsand invoicingrelated work. Directly supervise alarge team ofadministrative and supportemployees. Provide coaching and related tostudent information and recordssystemsgraduation reviewstudent accountsand partnershipbilling andinvoicing.

Primary Responsibilities:

Student Recordsand Graduation review:

Reviewcomplexcasesregardingstudent records accounts and legal documentsthat have been escalatedandliaise with Managerand/orother SSEM and SCSunitsas necessary.

Produceand ensure knowledge baseisup to dateto ensure effective onboarding ofnew staffandto provide information tostudents and/orother SCS units.

EnsureRegistration information sharedbyEnrolment Services (ES)is up to date on website and information is shared across SCSand with students.

Ensure documentationregardinggraduation requirements for all SCS programs are updated and communicated tootherunits.

Assist the Manager in tracking graduation-relatedtasks andgoals and communicate theobjectiveswith the administrative student affairs coordinator.

Collaboratewithvarious units withinMcGill Universityregardingconvocation/completion ceremoniesprocesses and dates.

Student Accounts

Collaboratewithother units within SSEM and SCSregularly to ensuresmooth and consistent application ofstudent records andinvoicingprocedures and hand-off points in the student journey.

Serve as theliaisonbetweenSCSstudentsandthe universitysStudent Accounts department to collect outstanding balanceincludingcommunicating with students.

Overseethe year-end activities process related to accounts receivables including handling journals and write-offs.

Ensureproper functioning andaccuracy offinancial transactions withinMoneris SolutionandMcGill Financial Servicesinformation for troubleshooting system issueschargebacksandcredit card refunds.

Process refunds and refund requests in student information systems.

Reviews partnership contracts andmake sure to communicatewith staff and other units to enact onspecific registrationadmissionand invoicing matters.

Directly supervise a large team of administrative and support employees. Provide coaching and training. Meet regular with team verify and delegate work. Approve vacation and absences.

Other Qualifying Skills and/or Abilities

Strong experience in postsecondary education admissions and student recruitment is an asset.
Experience in providing guidance to an operational team preferably in a postsecondary education environment.
Proven analytical planning organizational problem-solving and decision-making skills.
Ability to work with student information systems and survey software. Experience with Banner is an asset.
Demonstrated ability to work in an MS Office environment.
High level of professionalism discretion attention to detail accuracy and confidentiality required.
Experience briefing senior management and delivering information precisely.
Demonstrated ability to work flexibly and under pressure on multiple projects prioritize and meet strict deadlines with limited supervision.
Excellent interpersonal and service-oriented abilities including tolerance and compassion in stressful situations.
Proven ability to work autonomously and as part of a team.
Knowledge of French and English.

As one of Montreals Top Employers here is what we offer:

Competitive benefits package (Health Dental Life Insurance) (if eligible)
Defined contribution pension plan (with employer contribution up to 10%) (if eligible)
Group Registered Retirement Savings Plan (RRSP) and Tax Free Savings Account (TFSA)
Competitive vacation policy
Two (2) personal days
Two (2) floating holidays
Nine (9) Summer Fridays - paid days off between the St-Jean Baptiste holiday and Labour Day
Paid time off over the December holiday period
Tuition waiver for regular employees and their dependents
Up to two (2) days of remote work per week where the position permits

Before applying please note that to work at McGill University you must be both authorized to work in Canada and willing to work in the province of Quebec at the campus where the position is based / located.

Knowledge of English: McGill University is an English-language university where day to day duties may require English communication both verbally and in writing. The level of English required for this position has been assessed at a level #4 (qualifier) on a scale of 0-4.

For a definition of our language proficiency levels please click here.

Minimum Education and Experience:

Bachelors Degree 1 Year Related Experience with Bachelors Degree / DEC III 3 Years Related Experience with DEC III

Annual Salary:

(MPEX Grade 03) $61990.00 - $72930.00 - $83870.00

Job Profile:

MPEX-SAF1D - Student Affairs - Professional 1 (Excluded)

Hours per Week:

33.75 (Full time)

Supervisor:

Enrolment Operations Manager

Position End Date (If applicable):

Deadline to Apply:

McGill University hires on the basis of merit and is strongly committed to equity and diversity within its community. We welcome applications from racialized persons/visible minorities women Indigenous persons persons with disabilities ethnic minorities and persons of minority sexual orientations and gender identities as well as from all qualified candidates with the skills and knowledge to productively engage with diverse communities. McGill implements an employment equity program and encourages members of designated groups to self-identify. Persons with disabilities who anticipate needing accommodations for any part of the application process may contact in confidence .

Required Experience:

Manager

Please refer to theHow to Apply for a Job (for External Candidates)job aid for instructions on how to apply.If you are an active McGill employee (ie: currently in an active contract or position at McGill University) do not apply through this Career Site. Login to your McGill Workday account and appl...