London Office & Operations Manager

Reports To: Operations Manager
Location: Warwick House Overton Road London SW9 7JP
Hours: Full Time (37.5 hours per week 5 days office-based)
Salary:(depending on experience)
Start Date: March / April 2026

Who Are We

FBB is one of the UKs leading educational charities and youth brands. Established in 2014 we now work with over 4000 young people across multiple regions supported by strong partnerships including Nike EA Sports and Gillette.

Young people are at the heart of everything we do. We believe that relationships transform lives and we are on a mission to ensure that every young person has a trusted adult by their side throughout secondary school.

We are a fast-paced relational and ambitious organisation. Our culture is built on connection autonomy and mastery. We want our offices to feel like spaces where people can do meaningful work build strong relationships and grow.

If youre someone who takes pride in creating environments where others can thrive - this could be the role for you.

Do You Want To

• Be the person who ensures our London office runs smoothly safely and brilliantly every single day

• Play a key role behind the scenes in enabling practitioners to focus on transforming work with young people

• Help create a workplace that feels welcoming organised and values-led where people can do their best work

If yes then this role might be exactly what youre looking for.

Before You Read the Job Description

You dont need to meet every single requirement to apply. If this role excites you and you believe you can bring care clarity and strong organisational skills to our team we want to hear from you.

Some of the best operational leaders grow into their roles. If youre reflective proactive and committed to learning apply anyway.

Are You Ready to Create the Conditions for Impact

At FBB operational excellence isnt about paperwork - its about people.

When our systems work well our practitioners can focus on relationships.
When our office feels safe and welcoming our teams feel connected.
When our processes are simple and clear people feel confident and supported and can spend more time building excellent relationships.

As our London Office & Operations Manager you will play a vital role in creating those conditions.

You will lead the day-to-day running of our London office ensuring it is organised compliant welcoming and efficient. You will act as a trusted point of contact for colleagues supporting them with clarity and care.

This is a role for someone who takes pride in the details who values relationships and who understands that strong operations create space for meaningful work.

What Youll Do

Lead the Day-to-Day Running of the London Office

Youll ensure the office is safe organised compliant and aligned with FBB values. From facilities and health & safety to room bookings and maintenance youll create a space where people feel supported and able to focus.

Create the Conditions for Great Work
Youll act as a go-to person for staff helping colleagues navigate processes book travel and accommodation coordinate logistics and solve day-to-day operational challenges calmly and efficiently.

Care for our resources responsibly

Youll manage kit equipment IT assets and storage units with care and precision. Youll maintain accurate asset registers ensure accountability and improve systems for tracking and storage.

Strengthen Systems and Processes
Youll develop and improve internal systems so they are clear accessible and supportive. Youll help staff feel confident using operational tools and ensure compliance with organisational policies.

Support Onboarding and Organisational Care
Youll play a key role in welcoming new staff supporting induction processes and helping people feel connected from day one.

Build Strong External Relationships
Youll liaise with premises maintenance providers suppliers and local community contacts around Brixton ensuring strong working relationships and smooth service delivery.

Organisational Context

This role sits within the Operations team and reports to the Operations Manager.

You will work closely with:
- The People & Culture team
- Practitioner teams
- Regional leadership
- The Practitioner Training team

Your role is central to ensuring that our London-based colleagues feel supported connected and well-resourced helping shape the daily experience of our staff.

Who Were Looking For

You are organised thoughtful and calm under pressure. You take pride in doing things well and finishing what you start.

You understand that strong systems support strong relationships. You communicate clearly and respectfully. You are proactive and take ownership while knowing when to collaborate.

You value autonomy but dont operate in isolation. Youre reflective open to feedback and motivated to keep improving.

Most importantly you care about creating environments where others can thrive.

What Youll Bring

Strong organisational skills and attention to detail
Confidence managing multiple operational tasks and priorities
Clear and respectful communication skills
Experience improving systems or processes
Good record-keeping and data management practices
The ability to work independently while staying connected to the wider team
A calm steady presence when responding to competing demands

Desirable (But Not Essential)
Experience with IT systems GDPR or HR processes
Experience in the charity or education sector
Understanding of the communities FBB works with
Training in operations facilities or administrative management

Why Join FBB

Be Part of Something Bigger
Youll contribute directly to creating a workplace where staff can transform the lives of young people.

Autonomy and Mastery
We trust our team members to own their work. Youll have space to improve systems develop your expertise and shape how operations work in London.

A Relational Culture
Youll be part of a team that values connection reflection and shared growth.

Investment in You
We provide a wellbeing budget learning and development opportunities reflective practice spaces and real support for your growth.

Benefits and Perks

35 days annual leave (20 flexible 15 charity-wide closure days)
360 annual wellbeing allowance
Workplace pension (NEST)
Study support and apprenticeship routes available
Opportunities to join young people on trips and at Football matches
Access to FBB branded kit

Application Process

Application Deadline: Sunday 1 March 2026
Screening Calls: Week commencing 2 March
Interviews: Week commencing 9 March
Start Date: March / April 2026

Submit your CV and a cover letter explaining why this role excites you and what you would bring.

Safeguarding at FBB

Safeguarding is at the heart of everything we do. All appointments are subject to:

Enhanced DBS check
Self-declaration for working with children
Two professional references
Mandatory safeguarding training

By joining FBB you are committing to upholding the highest standards of safeguarding so every young person we work with feels safe supported and empowered.

FBB is committed to diversity and inclusion. We encourage applications from all backgrounds including those underrepresented in the charity sector.