Front Office Manager Embassy Suites by Hilton Birmingham
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Job Location:
Birmingham - UK
Monthly Salary:
Not Disclosed
Posted on:
10 hours ago
Vacancies:
1 Vacancy
Job Summary
Front Office Operations
Manager daily front desk operations including guest check-in/check-out room assignments and lobby activity
Assign daily tasks and monitor workflow to ensure service standards are met
Monitor room inventory and availability and communicate with leadership regarding operational needs
Ensure accuracy in reservations billing credit authorizations and cash handling procedures
Complete daily checklists and operational reports as assigned
Maintain a clean organized and welcoming front desk and lobby environment
Guest Service & Service Recovery
Greet guests warmly and respond promptly to inquiries requests and concerns
Resolve guest issues and complaints in a professional friendly and timely manner
Escalate complex guest concerns to management as appropriate
Support VIP and Hilton Honors guest recognition and service delivery
Reinforce Hilton and Embassy Suites service standards consistently
Team Support & Supervision
Support and guide front desk and guest services team members during assigned shifts
Assist with on-the-job training coaching and reinforcement of procedures
Monitor team member performance and provide feedback to leadership
Lead by example through professionalism teamwork and service excellence
Assist with shift coverage and operational support as needed
Operational & Safety Awareness
Monitor lobby traffic and adjust staffing or workflow as directed
Patrol front-of-house areas to ensure cleanliness safety and security standards are met
Report maintenance safety or operational issues promptly
Ensure compliance with Hilton Embassy Suites and company policies and procedures
Qualifications
High school diploma or GED required
Minimum 12 years of Front Office or guest services experience in a hotel environment
Prior supervisory or lead experience preferred
Strong guest service communication and problem-solving skills
Ability to work effectively in a fast-paced guest-focused environment
Flexible availability including evenings weekends and holidays
Preferred Experience
Experience in a Hilton-branded or Embassy Suites hotel
Familiarity with Hilton PMS or hotel systems
Experience supporting cash handling and front desk operations
What are we looking for
Since being founded in 1919 Hilton has been a leader in the hospitality industry. Today Hilton remains a beacon of innovation quality and success. This continued leadership is the result of our Team Members staying true to our Vision Mission and Values. Specifically we look for demonstration of these Values:
- Hospitality - Were passionate about delivering exceptional guest experiences.
- Integrity - We do the right thing all the time.
- Leadership - Were leaders in our industry and in our communities.
- Teamwork - Were team players in everything we do.
- Ownership - Were the owners of our actions and decisions.
- Now - We operate with a sense of urgency and discipline
In addition we look for the demonstration of the following key attributes:
- Quality
- Productivity
- Dependability
- Customer Focus
- Adaptability
What will it be like to work for Hilton
Hilton is the leading global hospitality company spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century Hilton has offered business and leisure travelers the finest in accommodations service amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!
Why Join Us:
At Embassy Suites by Hilton Birmingham the Front Office team plays a critical role in shaping every guests experience. As Front Office Manager you will support the Front Office leadership team by overseeing daily front desk operations assisting team members and ensuring consistent delivery of friendly efficient and professional service in alignment with Hilton and Embassy Suites standards.
Role Summary:
The Front Office Manager assists with the day-to-day supervision of Front Office operations ensuring smooth guest check-in and check-out lobby flow and service standards. This role provides hands-on leadership to front desk and guest services team members while serving as a key point of contact for guest needs during assigned shifts.
The Front Office Manager supports operational accuracy service recovery and team engagement through strong communication attention to detail and visible leadership on the front desk.
EOE/AA/Disabled/Veterans
Required Experience:
IC
Key Skills
- Office Manager Experience
- Hotel Experience
- Dentrix
- Hospitality Experience
- Dental Receptionist
- Medical office experience
- Office Experience
- Dental Office Experience
- Front Desk
- Guest Services
- Hotel Management
- Eaglesoft
About Company
Stay at Avatar Hotel Santa Clara, Tapestry Collection by Hilton and uncover the unexpected at our one-of-a-kind hotel. As part of Hilton's Tapestry Collection, we are perfect for guests seeking an uncommon experience and peace of mind.
