Service Desk Coordinator

Job title:Service Desk Coordinator

Location: Manchester

Contract: Full time Permanent

Reporting to: Facilities Manager

Role Overview

The Service Desk Coordinator will work within our Assets team and will organise appointments and the diaries of our team of Maintenance Operatives and on-site Cleaners.

Key Responsibilities

• Coordinating appointments for a team of Maintenance Operatives and Cleaners as well as managing dynamic diaries
• Communicating with customers via phone and email to confirm schedules and resolve queries
• Ordering parts and securing purchase orders
• Navigating multiple customer portals and internal systems
• Collaborating with the Facilities Manager to optimise the productivity of our Maintenance Operatives and Cleaners
• Working with the FM Helpdesk to be proactive with booking appointments
• Collating daily job sheets and weekly time sheets ensuring these are stored in SharePoint
• Liaising with other teams such as Finance and the FM Helpdesk
• Supporting the monitoring tracking and reporting of KPIs to the Facilities Manager.
• Contributing to company-wide projects and suggesting ideas to improve our ways of working
• Any other duties as reasonably required

Experience and Qualifications

• Exceptionally strong organisation skills
• Experience within a similar type of role
• Strong communication skills both written and verbal
• IT literate and confident with Microsoft office
• Excellent time management multi-tasking and negotiation skills.
• Willingness to tackle challenges whilst maintaining safety & compliance
• Great attention to detail
• A team player thats creative and proactive with finding solutions
• Self-motivated with a can-do attitude

Company Benefits

• Enhanced Pension

• 25 days annual leave plus UK bank holidays

• Your birthday off

• Time off to move home

• Life assurance

• Group Income Protection

• Private healthcare viaBupa(taxable benefit)

• Commitment to your learning and development

• Employee wellness resources and events

• Employee Assistance Programme

• Regular team building events

Our Values

We have built a business to be proud of and our values are key to our ongoing growth. All Ocasa colleagues are expected to demonstrate our values in their ways of working.

Considered

We recognise our responsibility to act with a considered approach. It is through careful consideration that we achieve the best outcomes for ourselves and others.

Principled

We believe in doing the right thing and we hold our principles closely in everything that we do.

Empathetic

Empathy is key to creating a culture thats open supportive and kind. Whether its working with colleagues residents or external parties we treat everyone with empathy.

Knowledgeable

We hold ourselves to a high standard every member of the Ocasa team is an expert at what they do.

Additional Information

The successful candidate must by the start of the employment have permission to work in the UK.

We require all candidates that have been offered employment with us to complete a background check that will include eligibility to work in UK employment referencing DBS check and depending on the role further checks may need to be conducted.

We know that to be truly innovative we need to have a diverse team. That is whyOcasaHomes is committed to creating an inclusive environment and is proud to be an equal opportunities employer.

We will make reasonable adjustments to our recruitment process to ensure that you have the best chance of success. Please contact our People team to discuss how we can support you:

Required Experience:

IC