Global Head, FCC Framework Design & Standards – AVP

Key Responsibilities

FCC Policy & Standards Architecture

• Own and evolve the global FCC policy and standards architecture ensuring technical coherence across AML sanctions fraud and antibribery and corruption.
• Design and implement the AntiBribery & Corruption (ABC) policy and global program including minimum control standards framework documentation and design requirements.
• Ensure all FCC frameworks are scalable riskbased and aligned with applicable regulatory expectations and industry standards.

Financial Crime Target Operating Model (TOM) Framework Design

• Lead secondline design and execution of core Financial Crime TOM framework components focused on policy risk assessment customer risk rating and risk appetite.
• Translate TOM principles into clear enterprise design standards that can be consistently adopted by the first line.
• Partner with Technology Modernization and Transaction Monitoring leads to ensure framework design aligns with enabling systems data models and operational processes.

Enterprise Financial Crime Risk Assessment

• Design maintain and own the enterprise Financial Crime Risk Assessment methodology ensuring comprehensive coverage of products customers delivery channels geographies and emerging risk vectors.
• Provide secondline challenge and quality assurance over firstline risk assessments to ensure consistency methodological integrity and defensibility.
• Ensure risk assessment outputs provide a strong technical foundation for policy standards customer risk segmentation and control design.

Customer Risk Rating (CRR) Framework Design

• Own the technical design and architecture of the Customer Risk Rating (CRR) framework including risk factors weightings segmentation logic and design standards.
• Oversee CRR model development and enhancement from a secondline framework perspective in partnership with Data Analytics and Technology teams.
• Ensure CRR design supports downstream Financial Crime controls including customer due diligence monitoring and escalation.

FCC Risk Appetite & Management Information

• Define and maintain the design of the FCC risk appetite framework including metrics thresholds and alignment with Manulifes enterprise risk appetite.
• Design FCC management information (MI) requirements that establish clear linkages between inherent risk customer risk and control coverage.
• Ensure MI design supports consistent oversight comparability across businesses and forwardlooking risk analysis.

Senior Technical Leadership & Collaboration

• Act as a senior technical advisor to FCC leadership on framework design risk assessment and customer risk methodologies.
• Partner closely with peer FCC leads and enterprise functions to ensure frameworks remain robust futureproof and wellintegrated.
• Contribute technical expertise to broader Financial Crime initiatives without owning governance forums training or regulatory engagement.

Qualifications

Education

• Bachelors degree in Business Risk Management Law Technology Data Science or a related field.

Experience

• 15 years of experience in Financial Crime Compliance AML or enterprise risk roles with demonstrated ownership of:
  • Policy and standards frameworks
  • Financial Crime risk assessment methodologies
  • Customer risk rating frameworks or models
• Experience operating within large complex global financial services organizations.

Certifications

• CAMS ICA CPA or equivalent professional certifications preferred.

Skills & Expertise

• Deep technical understanding of Financial Crime regulatory expectations (AML sanctions fraud ABC).
• Proven ability to design and maintain enterprisegrade FCC frameworks and standards.
• Strong analytical and conceptual thinking skills with the ability to translate complexity into scalable design.

Credibility and confidence in senior technical and risk discussions.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider helping people make their decisions easier and lives better. To learn more about us visit is an Equal Opportunity Employer

At Manulife/John Hancock we embrace our diversity. We strive to attract develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment retention advancement and compensation and we administer all of our practices and programs without discrimination on the basis of race ancestry place of origin colour ethnic origin citizenship religion or religious beliefs creed sex (including pregnancy and pregnancy-related conditions) sexual orientation genetic characteristics veteran status gender identity gender expression age marital status family status disability or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process contact .

Referenced Salary Location

Salary range is expected to be between

If you are applying for this role outside of the primary location please contact for the salary range for your location. The actual salary will vary depending on local market conditions geography and relevant job-related factors such as knowledge skills qualifications experience and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits including health dental mental health vision short- and long-term disability life and AD&D insurance coverage adoption/surrogacy and wellness benefits and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays vacation personal and sick days and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S. please contact for more information about U.S.-specific paid time off provisions.