Solutions Engineer, APAC

Singapore - Singapore

Monthly Salary: Not Disclosed

Posted on: 20 hours ago

Vacancies: 1 Vacancy

Job Summary

Role Purpose:

Our Solutions Engineers help customers understand how to get the best out of jumios products. They provide technical and functional expertise for our next-gen Jumio Platform including our award-winning identity verification technology and powerful risk collaboration with colleagues from Sales Product Engineering Account Management and Marketing.

Role Vale:

Increase pipeline conversion rates to grow revenue and ensure high levels of customer satisfaction are just some of the high-value outputs from the Solutions Engineer. You will play a major role in improving and expanding the existing processes such as pre-sales technical presentations product testing integration and customer onboarding. You are the subject matter expert for how our solutions can add value to the customers user journey specifically through the web mobile SDK and different API channels. Your performance has a direct impact on the overall sales teams effectiveness. Ultimately its about helping to drive continued growth and success while growing your own career.

Example Responsibilities:

Lead the pre-sales activities including asking investigative questions to understand the intended use case and propose recommendation(s) on how best to implement our solution to meet their requirements
Creating and leading customer-facing technical presentations
Deliver live demo showcasing our technical capabilities and the best of Our solution
Actively aiding the Bid Management team in the completion of solution proposals RFPs and RFIs
Managing the onboarding of enterprise customers from kick-off meetings with business and project teams to Going Live
Provide technical and functional subject matter expertise for Our suite of products and APIs.
Working closely with Product Management Marketing and other business units to maintain and improve the technical and functional knowledge of existing and new product features
When required deliver a bespoke demo for selected customers

Experience and Qualifications:

Proven professional experience of 5 years in Technical Pre-sales Technical Implementation Management or Technical Consulting roles including exposure to complex environments
Strong customer-facing experience used to interacting with all levels and departments across enterprise customers
Strong presentation and customer-facing skills combined with excellent verbal and written communication skills in English and Chinese (Mandarin)
In-depth technical knowledge including web or mobile programming (iOS Android) and scripting languages (including but not limited to Java Objective C .NET Swift XML and PHP)
Experience in integration APIs
Comfortable in a rapid growth environment with high degrees of autonomy and ambiguity - used to navigating the challenges and opportunities in a start-up or scale-up business

Great to have Experience and Qualifications:

Existing knowledge of the ID verification AML or KYC market and the competitive landscape
Knowledge of user digital onboarding payment and/or risk management systems
Degree education in a relevant field (e.g. Computer Science Engineering)
A customer success mentality able to make using our products as painless and positive as possible for customers - leading to increasing volumes of transactions

@Work:

Jumio Singapore office is located in Suntec City. It is the APAC headquarters comprising a small team of energetic motivated staff members across sales consulting marketing functions. It is a friendly social culture where everyone comes together to celebrate each others success and provide support in resolving challenges.

Honest
Positive
Knowledgeable
Caring
Listening
Energy

Jumio Values:

IDEAL: Integrity Diversity Empowerment Accountability Leading Innovation

Equal Opportunities:

Jumio is a collaboration of people with different ideas strengths interests and cultures. We welcome applications and colleagues from all backgrounds and of all statuses.

About Jumio:

Jumio is a B2B technology company dedicated to eradicating online identity fraud money laundering and other financial crimes to help make the internet safer. We leverage AI biometrics machine learning liveness detection and automation to create solutions that are trusted by leading brands worldwide and respected by industry thought leaders.

Jumio is the leading provider of online identity verification eKYC and AML solutions. With a global footprint were expanding the team to meet strong client demand across a range of industries including Financial Services Travel Sharing Economy Fintech Gaming and others.

Applicant Data Privacy

We will only use your personal information in connection with Jumios application recruitment and hiring processes as described in Jumios Applicant Privacy Notice. If you have any questions or comments please send an email to .

Required Experience:

Role Purpose:Our Solutions Engineers help customers understand how to get the best out of jumios products. They provide technical and functional expertise for our next-gen Jumio Platform including our award-winning identity verification technology and powerful risk collaboration with colleagues fro...