Patient Contact Center Assistant
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Job Location:
Dallas, IA - USA
Monthly Salary:
$ 17 - 25
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
At SCP Health what you do matters
As part of the SCP Health team you have an opportunity to make a difference. At our core we work to bring hospitals and healers together in the pursuit of clinical effectiveness. With a portfolio of over 8 million patients 7500 providers 30 states and 400 healthcare facilities SCP Health is a leader in clinical practice management spanning the entire continuum of care including emergency medicine hospital medicine wellness telemedicine intensive care and ambulatory care.
Why you will love working here:
- Strong track record of providing excellent work/life balance.
- Comprehensive benefits package and competitive compensation.
- Commitment to fostering an inclusive culture of belonging and empowerment through our core values - collaboration courage agility and respect.
Why you will love working here:
- Flexible schedule; start as early as 6 AM (or as late as 9AM)
- Monday - Thursday in office with Friday working from home
- Will learn a lot with varied tasks while working with patients and attorneys.
- Strong track record of providing excellent work/life balance.
- Comprehensive benefits package and competitive compensation
- Commitment to fostering an inclusive culture of belonging and empowerment through our core values - collaboration courage agility and respect.
What youll be doing:
Provide excellent customer service to patients by working correspondence that comes into the Patient Contact Center (emails faxes charity attorney requests ETM tasks insurance updates and other miscellaneous correspondence).
- Accurately and timely process incoming correspondence included but not limited to: attorney letters hospital charity insurance updates address updates ETM tasks and other miscellaneous correspondence within one business day.
- Attorney requests
- Affidavits to be signed and notarized
- Bankruptcy notifications
- E-mails from patients
- Faxes from patients
- Hospital charity
- Insurance and address updates
- ETM tasks
- Work with collection agencies to resolve outstanding patient accounts.
- Identify billing errors within the system to bring patient accounts to resolution.
- Interpret and understand Explanation of Benefits (EOBs) to identify where additional patient or insurance follow up is necessary.
- Interpret and understand Sales Force Managed Care to determine if contracts or special arrangements are set up in the system correctly.
- Maintain patient confidentiality by verifying HIPAA.
- Communicate in a respectful and courteous manner at all times.
Who / What we are looking for:
- You have six months experience in a medical billing environment preferred.
- You have clerical experience and are comfortable with various office machines (fax/copier)
- You have experience and are comfortable with computers and technology with at least beginner level experience with Microsoft Office
- You have a High School diploma.
Location:
- 12790 Merit Drive Suite 200 Dallas TX (Monday - Thursday on site Friday remote)
Pay Range:
$17.00 - $25.50This range represents the anticipated base salary for this role. Actual compensation will be determined based on experience qualifications and internal equity considerations.
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We offer a comprehensive benefits package designed to support your health financial well-being and work-life balance including medical dental vision insurance a 401(k) plan with a company match paid time off and holidays professional development support and employee wellness resources.
Visit our website for further information. name: corp-guest
Password: weheal
Required Experience:
Junior IC
Key Skills
About Company
Partnering with SCP Health for health care solutions and health care management services can improve patient care.
