Patient Contact Center Assistant

At SCP Health what you do matters

As part of the SCP Health team you have an opportunity to make a difference. At our core we work to bring hospitals and healers together in the pursuit of clinical effectiveness. With a portfolio of over 8 million patients 7500 providers 30 states and 400 healthcare facilities SCP Health is a leader in clinical practice management spanning the entire continuum of care including emergency medicine hospital medicine wellness telemedicine intensive care and ambulatory care.

Why you will love working here:

- Strong track record of providing excellent work/life balance.

- Comprehensive benefits package and competitive compensation.

- Commitment to fostering an inclusive culture of belonging and empowerment through our core values - collaboration courage agility and respect.

Why you will love working here:

• Flexible schedule; start as early as 6 AM (or as late as 9AM)
• Monday - Thursday in office with Friday working from home
• Will learn a lot with varied tasks while working with patients and attorneys.
• Strong track record of providing excellent work/life balance.
• Comprehensive benefits package and competitive compensation
• Commitment to fostering an inclusive culture of belonging and empowerment through our core values - collaboration courage agility and respect.

What youll be doing:

Provide excellent customer service to patients by working correspondence that comes into the Patient Contact Center (emails faxes charity attorney requests ETM tasks insurance updates and other miscellaneous correspondence).

• Accurately and timely process incoming correspondence included but not limited to: attorney letters hospital charity insurance updates address updates ETM tasks and other miscellaneous correspondence within one business day.
  • Attorney requests
  • Affidavits to be signed and notarized
  • Bankruptcy notifications
  • E-mails from patients
  • Faxes from patients
  • Hospital charity
  • Insurance and address updates
  • ETM tasks
• Work with collection agencies to resolve outstanding patient accounts.
• Identify billing errors within the system to bring patient accounts to resolution.
• Interpret and understand Explanation of Benefits (EOBs) to identify where additional patient or insurance follow up is necessary.
• Interpret and understand Sales Force Managed Care to determine if contracts or special arrangements are set up in the system correctly.
• Maintain patient confidentiality by verifying HIPAA.
• Communicate in a respectful and courteous manner at all times.

Who / What we are looking for:

• You have six months experience in a medical billing environment preferred.
• You have clerical experience and are comfortable with various office machines (fax/copier)
• You have experience and are comfortable with computers and technology with at least beginner level experience with Microsoft Office
• You have a High School diploma.

Location:

• 12790 Merit Drive Suite 200 Dallas TX (Monday - Thursday on site Friday remote)

Pay Range:

This range represents the anticipated base salary for this role. Actual compensation will be determined based on experience qualifications and internal equity considerations.

.

We offer a comprehensive benefits package designed to support your health financial well-being and work-life balance including medical dental vision insurance a 401(k) plan with a company match paid time off and holidays professional development support and employee wellness resources.

Visit our website for further information. name: corp-guest

Password: weheal