Customer Care Specialist
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Job Location:
Monthly Salary:
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
We are seeking Customer Care Service Representatives with excellent customer service skills and a winning attitude. This position is ideal for an energetic individual that enjoys technology interacting with people and working in a fast-paced high-energy environment.
At Mazda & Kia of Fargo we strive to make every customer a customer for life. Happy employees make happy customers and we reward individuals who are ready to work hard and stay motivated. Every employee at Mazda & Kia of Fargo is absolutely critical to its success. Our promise is to keep delivering the same award-winning service and value that our community has come to expect from our dealership through the years.
Benefits
- Health vision and dental insurance with family and child coverage
- Short and long-term disability insurance and life insurance at group rates
- After 1 year a 401(k) with company match
- Paid time off
- We also offer great in-house benefits including discounted services an employee assistance program an employee vehicle purchase program and paid time off to volunteer.
Responsibilities
- Assist customers through all aspects of sales service and general inquiries via phone and email ensure 100% customer satisfaction
- Support service staff and management by scheduling customer appointments
- Handle customer complaints diplomatically and refer complaining customers to the appropriate individual for resolution
- Generate and prospect new customers through owner loyalty processes
- Communicate with callers in a professional friendly and efficient manner striving to minimize the amount of time customers spend on hold
- Be friendly professional courteous and efficient when working with all customers and employees
- Familiarize yourself with department structures & internal procedures for assisting customers efficiently
Qualifications
- Experience with Microsoft Office
- Ability to communicate customers interests needs and requests to management and sales personnel
- Professional personal appearance
- Enthusiastic personality
- Upbeat positive smile on the phone
- Professional work ethic
- Valid drivers license
Required Experience:
IC
Key Skills
- Bidding
- Business Solutions
- ABAP
- Business Operations
- Business Sales
- Corporate Marketing
About Company
Looking for a job that combines competitive pay with good culture? Have you been considering the automotive industry but don't know how to break in? Mazda &...
