Business Development Representative

North Hollywood, CA - USA

Monthly Salary: Not Disclosed

Posted on: 3 hours ago

Vacancies: 1 Vacancy

Job Summary

The Business Development & Strategic Initiatives Representative is a hybrid growth execution role responsible for expanding transport volume strengthening referral relationships and driving internal initiatives that improve market position payer mix and operational efficiency.

This role is not sales-only and not operations-only. It sits at the intersection of:

Facility relationships (hospitals SNFs LTACs clinics)
Contract and volume growth
Data-driven market expansion
Cross-department execution of strategic projects

You will work directly with executive leadership (COO/CEO) Operations and Dispatch to ensure growth is profitable sustainable and operationally executable.

Core Objectives

Increase high-quality transport volume (BLS ALS CCT where applicable)
Improve facility loyalty and retention
Support strategic initiatives tied to growth efficiency and competitive advantage
Align business development efforts with real operational capacity

Key Responsibilities

1. Business Development & Relationship Management

Build and maintain strong relationships with:
Hospital case management & discharge planners
Skilled Nursing Facilities (SNFs)
LTACs IRFs dialysis centers specialty clinics
Conduct regular in-person facility visits and check-ins
Serve as the primary non-clinical liaison for assigned accounts
Identify service gaps pain points and growth opportunities at each facility
Support onboarding of new facilities and accounts

2. Volume Growth & Market Expansion

Identify high-potential territories facilities and service lines
Support expansion of:
BLS IFT
ALS / specialty transports
CCT (if applicable)
Assist with new market launches and territory rollouts
Track referral patterns call volume trends and competitive landscape

3. Strategic Initiatives & Special Projects

Lead or support internal strategic initiatives such as:
New service line launches
Facility-specific pilot programs
Dispatch workflow improvements tied to growth
Facility education programs (what to call when and how)
Coordinate across Operations Dispatch Billing and Compliance
Turn executive strategy into executed projects not just ideas

4. Data Reporting & Performance Tracking

Track and report on:
Facility-level transport volume
Growth trends by account
Market penetration by region
Maintain CRM or tracking tools (Excel Google Sheets or CRM platform)
Prepare weekly and monthly executive summaries
Support ROI analysis for marketing and growth initiatives

5. Brand Representation & Professional Presence

Represent the company professionally at facilities and industry events
Ensure consistent messaging around:
Service capabilities
Response expectations
Clinical levels of care
Support marketing collateral deployment (one-pagers leave-behinds digital assets)

Required Qualifications

2 5 years experience in healthcare business development EMS medical transport or healthcare operations
Strong interpersonal and relationship-building skills
Comfortable in hospital SNF and clinical environments
High organizational skills and follow-through
Data-driven mindset (Excel / Sheets proficiency required)
Valid drivers license and ability to travel locally
Requires driving and/or flying to various locations.
Requires current and valid drivers license and clean driving record.
Evening and weekend hours required.

Preferred Qualifications

Experience in and Familiarity with:

Ambulance IFT or EMS operations
Healthcare contracting or referral-based services
Case management or discharge planning environments
BLS / ALS / CCT transport distinctions
IFT workflow and dispatch operations
Healthcare payer mix dynamics

Reporting Structure

Reports to: Chief Operating Officer (COO)
Works closely with:
Operations Manager
Dispatch Leadership
Billing & Compliance
Executive Leadership Team

The Business Development & Strategic Initiatives Representative is a hybrid growth execution role responsible for expanding transport volume strengthening referral relationships and driving internal initiatives that improve market position payer mix and operational efficiency. This role is not...