Director of Client Education & Training
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Job Location:
Glastonbury, CT - USA
Yearly Salary:
$ 110000 - 150000
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Finalsite is the first community relationship management platform for K-12 schools transforming how schools attract students engage families build community and thrive. More than 7000 schools and districts worldwide trust Finalsites integrated platform for their websites communications mobile apps enrollment and marketing services. Finalsite is headquartered in Glastonbury CT USA with employees who work remotely in nearly every state in the U.S. as well as Europe South America and Asia. For more information please visit .
VISION
Finalsite will transform the way school communities engage with their schools.SUMMARY OF THE ROLE
The Director Client Education & Training is responsible for overseeing the successful operations of Finalsites Client Education and Training team. Youll work cross-functionally with Development Product Marketing Sales Client Success (incl. Professional Services Support CSMs) on customer educational needs and content development for our rapidly growing customer base and industry. Additionally youll oversee the training & onboarding team which provides onboarding and customer training for our all of Finalsite products (CMS EMS Comms AskAI etc)
LOCATION
100% Remote - Anywhere within the US
RESPONSIBILITIES
Own the readiness of the client as measured by course completion rates product adoption rates knowledge check scores training CSAT scores and post implementation adoption rates.
Develop strategies to scale the team to meet the demands of a growing client base
Oversee staff utilization recruitment interviewing hiring and onboarding efforts
Develop strong ties with product management and partner with them to stay abreast of product roadmap changes that will impact the training curriculum roadmap.
Lead Finalsites training services strategies curriculum and roadmap including
Client onboarding
On-demand training services
Customer certification and continuing education
Onsite training @ client locations
Training events - Finalsite University
Conceptualize implement and maintain education and training infrastructure & LMS
Collaborate with Support to ensure knowledge base content is up-to-date and effective
Work across departments to ensure that cross-departmental functions are optimal
Provide coaching guidance and career development for the internal PS teams
QUALIFICATIONS AND SKILLS
Experience with websites built via Content Management Systems (CMS) like Wordpress Squarespace Wix Weebly Joomla etc.
Experience with Learning Management Systems (LMS) like Thought Industries SkillJar Docebo etc.
Experience with Pendo or equivalent product experience platforms to capture and analyze user interactions across Finalsite products.
5 years of experience leading education/training teams up to 12 team members
Proven experience in leading developing and delivering client education programs preferably within a SaaS company or technology-driven environment.
Bachelors degree preferred or commensurate experience.
RESIDENCY REQUIREMENT
Finalsite offers 100% fully remote employment opportunities however these opportunities are limited to permanent residents of the United States. Current residency as well as continued residency within the United States is required to obtain (and retain) employment with Finalsite.
DISCLOSURES
Finalsite is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race color ancestry religion sex national origin sexual orientation age citizenship marital status disability gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories consistent with legal requirements. EEO is the Law. If you have a disability or special need that requires accommodation please contact Finalsites People Operations Team. Finalsite is committed to the full inclusion of all qualified individuals. As part of this commitment Finalsite will ensure that persons with disabilities or special needs are provided a reasonable accommodation. Ensure your Finalsite job offer is legitimate and dont fall victim to fraud. Ask your recruiter for a phone call or other type of verbal communication and ensure all email correspondence is from a email address. For added security where possible apply through our company website at Experience:
Unclear Seniority
Key Skills
- Early Childhood Education
- Classroom Experience
- Education Administration
- Lesson Planning
- Special Education
- Adult Education
- Teaching
- Curriculum Development
- Administrative Experience
- Leadership Experience
- Program Development
- Supervising Experience
About Company
Finalsite is the first community relationship management platform for K-12 schools, transforming how schools attract students, engage families, and build community.
