Responsible for checking in and managing the seating of all guests including both reservations and walk-ins. Manages reservation book and accepts walk-in guests to help maximize seating for each shift. Greets and interacts with restaurant guests fellow team members and supervisors in a polite and courteous manner to ensure gracious hospitality.
ESSENTIAL FUNCTIONS OF THE POSITION INCLUDE BUT ARE NOT LIMITED TO:
Provide professional and exceptional service at all times
Present menus answer questions and make knowledgeable suggestions for all food and beverage items
Inform guests of all specials and promotions including prices
Solicit allergy or dietary restrictions from each guest and communicate them appropriately
Accurately enter all orders into the POS system
Ensure timely and correct delivery of all food and beverages to guests
Maintain cleanliness and organization of assigned stations and the entire venue
Follow supervisor instructions communicate effectively and support coworkers as a team player
Possess in-depth knowledge of all food and beverage menus as well as the company
Serve all alcoholic beverages in accordance with state regulations and alcohol awareness training standards
Follow company procedures when providing bottle service
Follow proper procedures for handling cash and payment cards
Comply with Department of Health regulations and company sanitation standards
Accurately complete all end-of-shift financial procedures
Communicate guest needs to Front-of-House and Heart-of-House team members managers and chefs
Properly set up the cocktail lounge bar and side stations and perform side work and other opening/closing duties as directed by management including:
Ensuring all lounge furniture is clean and free of debris
Setting tables with appropriate settings
Stocking side stations with required supplies
Performing opening and closing side work as prescribed
Report all breakage or damage of equipment and furniture immediately to management
Attend and actively participate in daily pre-service meetings
Attend and participate in all scheduled training sessions and departmental meetings
Learn by observing and listening to others sharing knowledge and leading by example
Maintain a positive and professional attitude at all times
Demonstrate knowledge of Tao Group Hospitality its partners and related hotel environments
Work collaboratively as part of a team and offer help and support to fellow team members
Assist with and complete additional tasks as assigned
TRAINING REQUIREMENTS:
EDUCATION/WORKING KNOWLEDGE:
SKILLS / PHYSICAL DEMANDS / WORK ENVIRONMENT / SCHEDULE:
The work environment characteristics and/or physical demands described here are representative of those a team member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions
Ability to maintain confidentiality
ABOUT TAO GROUP HOSPITALITY ; Tao Group Hospitality delivers distinctive culinary and premium entertainment experiences through its portfolio of restaurants, nightclubs, lounges, and daylife venues. The company operates branded locations across the globe, featuring a collection of wid ... View more