Lead Veterinary Customer Service Representative

Wakefield, NY - USA

Monthly Salary: $ 22 - 25

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

Key Responsibilities

Lead support and mentor the reception team to ensure smooth daily operations.
Provide exceptional client service through inperson interactions phone calls emails and online communication.
Manage appointment scheduling checkins and checkouts efficiently.
Oversee client billing payment processing estimates and invoice accuracy.
Troubleshoot scheduling conflicts and help maintain effective patient flow.
Train new reception team members and provide ongoing coaching.
Coordinate communication between clients technicians and doctors.
Maintain reception area cleanliness organization and professional appearance.
Assist with hospital communications inventory coordination and administrative tasks as needed.
Handle escalated client concerns with professionalism and empathy.

Qualifications

2 years of veterinary reception or customer service experience required; leadership experience strongly preferred.
Knowledge of veterinary terminology services and appointment types.
Strong multitasking abilities in a highvolume environment.
Excellent verbal and written communication skills.
Competency with veterinary software systems (e.g. Cornerstone ezyVet Avimark etc.).
Demonstrated ability to lead inspire and support a team.
Compassionate patient and comfortable working in an environment that includes pets emergencies and emotional situations.

Compensation

$22-$25/hr based on experience

What We Offer

Competitive pay based on experience
Health dental and vision benefits
Paid time off and holiday pay
Opportunities for professional growth and continuing education
Supportive team culture focused on collaboration and high-quality care

At AmeriVet were committed to your growth development well-being and success. We empower team members with the resources support and opportunities needed to thrive in their careers and make a lasting impact in our communities.

Heres what you can expect when you join our team:

Tailored development programs mentorship and career pathing to help you achieve your unique goals.
Competitive pay performance bonuses 401(k) matching and student loan assistance to foster your financial well-being.
Health dental vision life insurance and mental health resources to support your overall well-being.
Generous paid time off and holidays because your personal time matters.
A supportive collaborative environment where everyone feels a sense of belonging.

Please note: Any Benefits listed above apply to full-time employees.

At AmeriVet your unique skills and passion are celebrated and every team member has the tools to thrive. Our people-focused approach is centered on helping you grow in your career while making a meaningful impact on the communities we serve.

Required Experience:

Unclear Seniority

Key ResponsibilitiesLead support and mentor the reception team to ensure smooth daily operations.Provide exceptional client service through inperson interactions phone calls emails and online communication.Manage appointment scheduling checkins and checkouts efficiently.Oversee client billing paymen...