Agents & Automation Specialist

Job Description

The Role:

We are looking for a handson curious and fastlearning builder to join the OnStar Agents & Automations this role you will design and develop AI agents using Microsoft Copilot Studio and build workflow automations using Power Automate. Youll partner with teams across the business to streamline processes reduce manual effort and help OnStar adopt AI in a practical responsible and measurable way.
This is an ideal role for someone who wants to grow quickly in AI automation and digital operations.

Key Responsibilities

1) Build AI Agents (Copilot Studio)

• Create and configure simple to moderately complex AI agents using Microsoft Copilot Studio.

• Build conversation flows test agent responses and ensure accuracy and clarity.

• Connect agents to approved data sources and tools in partnership with senior builders.

2) Develop Automations (Power Automate)

• Build workflow automations (cloud flows) to reduce manual work and improve efficiency.

• Set up triggers approvals notifications and system integrations using templates and best practices.

• Maintain and update existing automations as processes evolve.

3) Support Reliability and Daily Operations

• Monitor agent and automation performance; troubleshoot issues as they arise.

• Document changes update knowledge bases and support version control.

• Track usage adoption and basic performance metrics.

4) Collaborate with Stakeholders

• Work with business partners to understand processes and identify automation opportunities.

• Run requirementgathering discussions with guidance from senior team members.

• Provide user training job aids and support for new tools and automations.

5) Learn Experiment and Grow

• Stay current on new features in Copilot Studio Power Automate and AI tools.

• Explore emerging platforms like Glean or Google AI as guided by the team.

• Participate in internal learning sessions and help promote responsible AI adoption.

Required Qualifications

• 2 years of experience in automation business operations IT or a related field.

• Basic knowledge of Power Automate Power Platform or similar nocode/lowcode tools.

• Ability to learn quickly using AIassisted tools (vibecoder mindsetcomfortable exploring and experimenting).

• Strong communication skills and ability to explain technical concepts simply.

• Detailoriented with the ability to troubleshoot issues logically.

• Curiosity initiative and willingness to work in short iterative development cycles.

Preferred Qualifications

• Experience building workflow automations bots or chatbased tools.

• Familiarity with basic APIs connectors or data concepts (Dataverse Databricks).

• Exposure to conversational AI prompt writing or agent frameworks.

• Ability to measure and communicate the timesavings or impact of a solution.

• Experience supporting change management training or user onboarding.

Success Metrics (First 612 Months)

• Build and deploy 58 small-to-medium automations or agents.

• Deliver annualized hours saved across supported teams.

• Maintain high reliability (95% uptime) and responsiveness to support requests.

• Achieve strong user satisfaction on supported workflows (4.5/5 or higher).

• Demonstrate clear growth in AI/automation skills and readiness for more complex projects.

What This Role Offers

• A chance to become an early-career expert in AI agents and low-code automation.

• High visibility across OnStar teams working to modernize workflows.

• A supportive environment focused on learning experimentation and career growth.

• Meaningful impact on productivity customer experience and operational excellence.

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About GM

Our vision is a world with Zero Crashes Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better safer and more equitable for all.

Why Join Us

We believe we all must make a choice every day individually and collectively to drive meaningful change through our words our deeds and our culture. Every day we want every employee to feel they belong to one General Motors team.

Benefits Overview

From day one were looking out for your well-beingat work and at homeso you can focus on realizing your ambitions. Learn how GM supports a rewarding career that rewards you personally by visiting Total Rewards resources.

Non-Discrimination and Equal Employment Opportunities (U.S.)

General Motors is committed to being a workplace that is not only free of unlawful discrimination but one that genuinely fosters inclusion and belonging. We strongly believe that providing an inclusive workplace creates an environment in which our employees can thrive and develop better products for our customers.

All employment decisions are made on a non-discriminatory basis without regard to sex race color national origin citizenship status religion age disability pregnancy or maternity status sexual orientation gender identity status as a veteran or protected veteran or any other similarly protected status in accordance with federal state and local laws.

We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required where applicable to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more visit How we Hire.

Accommodations

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