Part-Time Office Assistant, Rice Counseling Center

Special Instructions to Applicants:

All interested applicants should attach a resume and cover letter in the Supporting Documents section of the application preferably in a PDF format to avoid any formatting issues.

About Rice:

Boasting a 300-acre tree-lined campus in Houston Texas Rice University is ranked among the nations top 20 universities by U.S. News & World Report. Rice has a 6-to-1 undergraduate student-to-faculty ratio and a residential college system which supports students intellectually emotionally and culturally through social events intramural sports student plays lectures series courses and student government. Developing close-knit diverse college communities is a strong campus tradition which is why Rice is highly ranked for the best quality of life and the best value among private universities.

Rice is also a wonderful place to work. Rice faculty staff and students share values essential to our success as a healthy community. Those values guide our decisions and behaviors and shape Rices culture. They come through in how we treat each other and welcome our visitors. These values can be recalled simply by our name RICE Responsibility Integrity Community and Excellence.

Position Summary:
The Rice Counseling Center (RCC) is a diverse team of psychologists social workers counselors and psychiatrists committed to providing professional compassionate and individualized care to Rice University undergraduate and graduate students. The Part-Time Office Assistant plays a vital role in the daily operations of the Rice Counseling Center. This position provides administrative organizational and front-line support to clinicians the Clinical Director and the Executive Director. This role is central to maintaining a welcoming organized and confidential environment for students seeking mental health services.

Ideal Candidate Statement:
The ideal candidate is a compassionate administrative professional who is detail-oriented a team player and committed to supporting student mental health needs in a confidential and inclusive environment.

Workplace Requirements:
This position is primarily remote with occasional on-campus work to support events trainings and meetings as needed. The role is part-time at 20 hours a week with a flexible schedule of 4 hours per day preferably in the morning and early Rice policy 440 work arrangements may be subject to change.

Hiring Range: $18.89 - $20 an hour contingent upon experience and qualifications
*Non-Exempt (hourly) positions underFLSA are eligible for overtime.

Minimum Requirements:

• High School Diploma

• 2 years of experience in a clinical office or administrative setting

  • In lieu of the experience requirement additional related education above and beyond what is required on an equivalent year-for-year basis may be substituted

Skills:

• Proficient computer skills and demonstrated experience with office software and email applications

• Demonstrated success in follow-through and completing routine tasks

• Advanced organizational skills and attention to detail

• Advanced verbal and written communication skills

• Excellent customer service and interpersonal skills

• Ability to prioritize and multi-task in a fast-paced clinical environment

• Ability to work from home with a provided computer and phone system

• Ability to work independently and as part of a team to meet expected deadlines and schedules

Preferences:

• Bachelors degree

• 3 years of experience working in a counseling healthcare or higher education setting

• Familiarity with electronic health records or scheduling systems

• Cultural competence and experience working with diverse student populations

• Interest in mental health student services or helping professions

• Experience working with adolescents or college-aged populations

• Prior experience with the electronic health record system Titanium

• Strong customer service skills

• Ability to set strong boundaries

Essential Functions:

• Serves as the administrative main point of contact for the Rice Counseling Centers (RCC) staff

• Provides general information about services and procedures of the RCC and resources of the university while maintaining appropriate boundaries for undergraduate and graduate students

• Supports the RCCs clinician and psychiatry staff with appointments managing their calendars and resolving calendaring conflicts

• Assists in triaging students requests for service with the RCC

• Manages the RCCs email including appointment reminders clinician assignments and other official correspondence

• Assists with after-hours messages on the emergency line by connecting students to RCC or other campus support resources

• Maintains accurate and confidential client records in compliance with university policies and legal regulations (e.g. FERPA HIPAA where applicable)

• Prepares and organizes paperwork intake forms releases and correspondence in the RCCs electronic health record system

• Supports the RCCs virtual therapy scheduling including processing digital paperwork for intakes and consent forms and organizing virtual appointment links

• Assists with prescription management for staff psychiatrists

• Supports the Clinical Director with clinician assignments in the electronic health record system

• Audits patient records for accuracy updated consents and contact information

• Processes financial transactions such as expense reconciliations and procurement

• Participates in staff meetings trainings and quality improvement activities

• Assists with office supply management and ordering

• Performs other duties as assigned

Additional Functions:

• Maintains up-to-date knowledge of campus and community resources

• Assists with audits and produces data on the RCCs statistics of demographics and appointments as requested by higher Rice administration

• Assists with event development and planning including training and engagement

• Provides feedback for policies regarding the management of general operations

• Communicates effectively with the Health and Wellbeing administrative team

Rice University HR Benefits: Mission and Values: Mission and Values Rice University

Rice University is committed to ensuring Equal Employment Opportunity and welcoming the fullness of diversity into our candidate pools. Rice considers qualified applicants for employment without regard to race color religion age sex sexual orientation gender identity national or ethnic origin genetic information disability or protected veteran status. Rice also provides reasonable accommodations to qualified persons with disabilities. If an applicant requires a reasonable accommodation for any part of the application or hiring process please get in touch with Rice Universitys Human Resources Office via email at for support.

If you have any additional questions please email us at Thank you for your interest in employment with Rice University.