Senior Technical Product Manager

About Us

Diligent is the AI leader in governance risk and compliance (GRC) SaaS solutions helping more than 1 million users and 700000 board members to clarify risk and elevate governance. The Diligent One Platform gives practitioners the C-Suite and the board a consolidated view of their entire GRC practice so they can more effectively manage risk build greater resilience and make better decisions faster.

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PositionOverview:

As aSenior Technical Product Manager Risk & Audit Coreat Diligent you will own the strategy roadmap and delivery of cross-cutting services and integration capabilities that enable the Risk & Audit product suite. The primary focus of this role is the development and evolution ofshared services APIs and integration capabilitiesthat are consumed by multiple product teams rather than ownership of individual end-user features.

You willoperateat the intersection of product architecture and engineering to ensure these services are scalable secure and extensible. While the platform supports Risk & Audit solutions this role prioritizestechnical platform thinking service reusability and ecosystem enablementover deep subject-matter specialization.

Key Responsibilities

Platform Vision & Strategy

• Define and evolve the long-term vision strategy and success metrics for shared services and integration capabilities within the Risk & Audit platform.

• Align platform investments with company strategy architectural direction and product portfolio needs with a focus on supporting Diligent product teamsshipAI first products at scale.

• Own a roadmap focused on reusable services internal frameworks and technical enablers that support multiple product teams.

• Prioritize initiatives that improve scalability consistency performance and developer efficiency across the ecosystem.

• Partner closely with Engineering Architecture Security and DevOps teams to ensuresharedservices meet reliability scalability and compliance expectations.

• Participate in architectural discussions and trade-off decisions whilerepresentingproduct and business outcomes.

• Act as the voice of internal product teams and integrationpartnersconsuming platform services.

• Gather requirements across multiple stakeholders and translate them into cohesive service capabilities and technical requirements.

• Maintaina prioritized backlog balancing new capabilities technical enablers platform modernization and technical debt reduction.

• Define clear acceptance criteria and measurable success indicators for platform deliverables.

• Establish KPIs related to adoption reliability latency and service performance.

• Use telemetry usage analytics and feedback loops to drive continuous improvement and informed prioritization.

• Ensure consistency in service design naming conventions and lifecycle management practices.

• Monitor trends in platform engineering cloud infrastructure APIsAI technologiesand integration tooling.

• Evaluate build-vs-buy decisions for platform components and shared service technologies.

Required Experience / Skills

Experience

• 5 years in Product Management with at least 3 years focused onplatform infrastructure or developer-facing products.

• Proven experience owning cross-team or cross-product initiatives in SaaS or enterprise software environments.

• Demonstrated success delivering APIs shared services or integration platforms at scale.

• Experience working in complex multi-product ecosystems.

• Strong understanding of distributed systems cloud architectures APIs (REST/GraphQL) authentication/authorization models and data integration patterns.

• Comfortable participating in architectural and technical trade-off discussions with senior engineers and architects.

• Familiarity with observability service reliability and performance considerations in large-scale systems.

• Experience collaborating with engineering leadership architects and multiple product teams.

• Ability to influence without direct authority and effectively balance competing priorities.

• Strongrequirementswriting skills for both functional and technical audiences.

• Experience managing complex backlogs that include features enablers and technical debt.

• Data-driven decision making with clear KPI ownership.

• Excellent written and verbal communication skills with the ability to translate technical concepts for non-technical stakeholders.

• Strong facilitation and alignment skills across cross-functional and geographically distributed teams.

• Demonstrated use of AI tools to enhance product management workflows (e.g. documentation requirements synthesis user research analysis prototyping).

• Curiosity and willingness to learn about AI technologies and their application to enterprise software.

• Ability to think critically about AI capabilities and limitations when evaluating platform investments and technical trade-offs.

• Exposure to governance risk or compliance products is beneficial but notrequired.

#LI-Hybrid

What Diligent Offers You

• Creativity is ingrained in our culture. We are innovative collaborators by nature. We thrive in exploring how things can be differently both in our internal processes and to help our clients
• We care about our people.Diligent offers a flexible work environment global days of service comprehensive health benefits meeting free days generous time off policy and wellness programsto name a few
• We have teams all over the world. We may be headquartered in New York City but we have office hubs in Washington D.C. Vancouver London Galway Budapest Munich Bengaluru Singapore and Sydney.
• Diversity is important to us. Growing maintaining and promoting a diverse team is a top priority for us. We foster and encourage diversity through our Employee Resource Groups and provide access to resources and education to support the education of our team facilitate dialogue and foster understanding.

Diligent created the modern governance movement. Our world-changing idea is to empower leaders with the technology insights and connections they need to drive greater impact and accountability to lead with purpose. Our employees are passionate smart and creative people who not only want to help build the software company of the future but who want to make the world a more sustainable equitable and better place.

Headquartered in New York Diligent has offices in Washington D.C. London Galway Budapest Vancouver Bengaluru Munich Singapore and Sydney. To foster strong collaboration and connection this role will follow a hybrid work model. If you are within a commuting distance to one of our Diligent office locations you will be expected towork onsite at least 50% of the time.We believe that in-person engagement helps drive innovation teamwork and a strong sense of community.

_{We are a drug free workplace. Diligent is proud to be an equal opportunity employer. We do not discriminate based on race color religious creed sex national origin ancestry citizenship status pregnancy childbirth physical disability mental disability age military status protected veteran status marital status registered domestic partner or civil union status gender (including sex stereotyping and gender identity or expression) medical condition (including but not limited to cancer related or HIV/AIDS related) genetic information or sexual orientation in accordance with applicable federal state and local also consider qualified applicants regardless of criminal histories consistent with legal requirements. See alsoDiligents EEO Policy and Know Your are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability you may contact us at .}

_{To all recruitment agencies: Diligent does not accept unsolicited agency resumes. Please do not forward resumes to our jobs alias Diligent employees or any other organization location. Diligent is not responsible for any fees related to unsolicited resumes.}