Senior Email Operations Analyst

SurveyMonkey is the worlds most popular platform for surveys and forms built for businessloved by users. We combine powerful capabilities with intuitive design effectively serving every use case from customer experience to employee engagement market research to payment and registration forms. With built-in research expertise and AI-powered technology its like having a team of expert researchers at your fingertips.

Trusted by millionsfrom startups to Fortune 500 companiesSurveyMonkey helps teams gather insights and information that inspire better decisions create experiences people love and drive business growth. Discover how at .

What were looking for

Were seeking a Senior Email Operations Analyst to lead the execution optimization and operational scale of lifecycle email programs across HubSpot Iterable and future ESPs. This role is responsible for owning email systems automations and data integrity across the customer lifecycle. You will focus on building reliable sophisticated workflows powered by clean data strong governance and close partnership with Business Systems and Data teams. The role blends hands-on ESP execution with operational rigor analytical thinking and continuous optimization of deliverability and platform ideal candidate brings deep technical fluency within enterprise email platforms thrives in complex systems and takes pride in operational excellence.

What youll be working on

• Lifecycle Email Execution & Automation: Execute and maintain complex multi-step email automations across acquisition activation engagement retention expansion and churn. This includes configuring event-based triggers dynamic segmentation suppression logic and workflow orchestration within enterprise ESPs such as Iterable and HubSpot to support lifecycle programs at scale.
• Email Platform & Systems Ownership: Own day-to-day email platform operations including workflow configuration deployment QA troubleshooting and ongoing optimization. Ensure lifecycle programs run reliably efficiently and consistently across environments with a strong focus on operational quality and system stability.
• Data Integrations & Governance: Partner closely with Business Systems and Data teams to define and operationalize data requirements for email execution. Validate and QA data flowing into ESPs from sources such as Snowflake customer data platforms and internal systems while maintaining governance over segmentation logic preference management suppression rules and consent handling.
• Deliverability & Compliance: Monitor and optimize email deliverability sender reputation and inbox placement while ensuring ongoing compliance with CAN-SPAM GDPR and internal consent frameworks. Proactively identify risks to platform health and partner cross-functionally to resolve issues before they impact lifecycle programs.
• Cross-Functional Collaboration: Partner with lifecycle systems analytics and technical stakeholders to execute lifecycle programs accurately and efficiently. Manage multiple concurrent initiatives while aligning on dependencies timelines and system constraints.

Wed love to hear from people with

• Experience & Platform Expertise: 2 years of hands-on experience managing email operations within an enterprise ESP environment with strong proficiency in Iterable or similar platforms (e.g. Braze Salesforce Marketing Cloud).
• Technical & Data Fluency: Working knowledge of SQL with the ability to review validate and troubleshoot data in tools such as Snowflake or similar data warehouses. Familiarity with customer data platforms data integrations and event-driven architectures.
• Operational & Execution Strength: Strong attention to detail with a disciplined approach to QA documentation and process management. Proven ability to manage complex segmentation logic suppression frameworks and consent requirements without introducing errors.
• Collaboration & Ownership: Clear communication skills with the ability to own execution end-to-end partner effectively across technical and non-technical teams and manage multiple stakeholders and priorities in a fast-paced environment.

SurveyMonkey believes in-person collaboration is valuable for building relationships fostering community and enhancing our speed and execution in problem-solving and decision-making. As such you will be required to work from a SurveyMonkey office up to 1 day per week.

#LI-Hybrid

Why SurveyMonkey Were glad you asked

At SurveyMonkey curiosity powers everything we do. Were a global company where people from all backgrounds can make an impact build meaningful connections and grow their careers. Our teams work in a flexible hybrid environment with thoughtfully designed offices and programs like theCHOICE Fund to help employees thrive in work and life.

Weve been trusted by organizations for over 25 years and were just getting started. Our milestones include celebrating a quarter-century of curiosity with 25 acts of giving opening new hubs in Costa Rica and India crossing the threshold of 100 billion questions answered and earning recognition as one of the Most Inspiring Workplaces across North America and Asia.

We live our company valueslike championing inclusion and making it happenby embedding them into how we hire collaborate and grow. They help shape everything from our culture to our business decisions. Come join us and see where your curiosity can take you.

Our commitment to an inclusive workplace

SurveyMonkey is an equal opportunity employer committed to providing a workplace free from harassment and discrimination. We celebrate the unique differences of our employees because that is what drives curiosity innovation and the success of our business. We do not discriminate on the basis of race religion color national origin gender sexual orientation gender identity or expression age marital status veteran status disability status pregnancy parental status genetic information political affiliation or any other status protected by the laws or regulations in the locations where we operate. Accommodations are available for applicants with disabilities.